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Re: Ticwatch 2 - cracked bottom by expanding battery

Posted: Sun Aug 11, 2019 9:32 pm
by helhadid
Still nothing from Mobvoi. I hope the reply is worth the wait. :roll:

Re: Ticwatch 2 - cracked bottom by expanding battery

Posted: Sat Aug 17, 2019 1:38 am
by rltarleton
have exactly the same problem. And lack of a response is fully expected - worst service company ever - no more purchases from them by me.

Re: Ticwatch 2 - cracked bottom by expanding battery

Posted: Sun Aug 18, 2019 3:52 am
by Aathif Mahir
Greetings!

Please elaborate your issue by sending an email to Support@mobvoi.com with screenshots.

Aathif Mahir
Mobvoi Global Moderator

Re: Ticwatch 2 - cracked bottom by expanding battery

Posted: Mon Aug 19, 2019 3:24 pm
by helhadid
Email sent from my side.
Screenshot_20190819_182047_com.google.android.gm.jpg
Screenshot_20190819_182047_com.google.android.gm.jpg (574.99 KiB) Viewed 736 times

Re: Ticwatch 2 - cracked bottom by expanding battery

Posted: Mon Aug 19, 2019 10:27 pm
by helhadid
And the expected reply..
Screenshot_20190820_012059_com.google.android.gm.jpg
Screenshot_20190820_012059_com.google.android.gm.jpg (498.09 KiB) Viewed 722 times

Re: Ticwatch 2 - cracked bottom by expanding battery

Posted: Wed Aug 21, 2019 12:28 pm
by danpriceuk
I've had exactly the same problem :(.
Bought my ticwatch 2 from kickstarter and was so excited, but it's not lasted the test of time.
The back of the watch has cracked and expanded.
I've contacted Mobvoi to hopefully get a response.
How can i get this fixed or is it just destined for the bin now....

Re: Ticwatch 2 - cracked bottom by expanding battery

Posted: Thu Sep 05, 2019 10:55 pm
by helhadid
I wasn't hoping for a free solution, but at least for some help (where to buy a new battery, how to replace the battery.. but alas.. it seems Mobvoi has officially abandoned us. I guess this watch is the only and last purchase from Mobvoi.

Re: Ticwatch 2 - cracked bottom by expanding battery

Posted: Sun Nov 17, 2019 9:57 pm
by helhadid
Hey Mobvoi!

Just tell us how to buy a battery at least.

Re: Ticwatch 2 - cracked bottom by expanding battery

Posted: Mon Nov 25, 2019 8:05 pm
by alfognom
Hi guys!

I have the same problem. But I bought the watch on Aliexpress. Less than a year of use with the original wireless charging, the back cover cracked. And when charging the watch very much warmed. Immediately understood that this bloated battery!

I've seen a lot of news as exploding batteries, and people get burned. After that, I stopped using

I wrote to the seller from Aliexpress, he sent me to the manufacturer, because he does not have a patch on this watch. I wrote to the official support, they refused to help me, with the phrase once you bought not in our store, then go to your seller, it's not our problem. :evil:

I'm already ready to replace the cover, but the parts are not sold anywhere else! :evil: :evil: I myself found on other forums https://plantacrete.wixsite.com/fix-ticwatch-battery a suitable battery and replaced it! But made a mistake when soldering and overheated the battery. So it only worked for me for a few months.

The manufacturer simply does not care about their customers! :evil: :evil: :evil:
MOBVOI Give us the watch parts (Back cover and Battery)! We will repair them, if you are paying attention to us!