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Re: Ticwatch 2 - cracked bottom by expanding battery

Posted: Sun Aug 11, 2019 9:32 pm
by helhadid
Still nothing from Mobvoi. I hope the reply is worth the wait. :roll:

Re: Ticwatch 2 - cracked bottom by expanding battery

Posted: Sat Aug 17, 2019 1:38 am
by rltarleton
have exactly the same problem. And lack of a response is fully expected - worst service company ever - no more purchases from them by me.

Re: Ticwatch 2 - cracked bottom by expanding battery

Posted: Sun Aug 18, 2019 3:52 am
by Aathif Mahir
Greetings!

Please elaborate your issue by sending an email to Support@mobvoi.com with screenshots.

Aathif Mahir
Mobvoi Global Moderator

Re: Ticwatch 2 - cracked bottom by expanding battery

Posted: Mon Aug 19, 2019 3:24 pm
by helhadid
Email sent from my side.
Screenshot_20190819_182047_com.google.android.gm.jpg
Screenshot_20190819_182047_com.google.android.gm.jpg (574.99 KiB) Viewed 2136 times

Re: Ticwatch 2 - cracked bottom by expanding battery

Posted: Mon Aug 19, 2019 10:27 pm
by helhadid
And the expected reply..
Screenshot_20190820_012059_com.google.android.gm.jpg
Screenshot_20190820_012059_com.google.android.gm.jpg (498.09 KiB) Viewed 2122 times

Re: Ticwatch 2 - cracked bottom by expanding battery

Posted: Wed Aug 21, 2019 12:28 pm
by danpriceuk
I've had exactly the same problem :(.
Bought my ticwatch 2 from kickstarter and was so excited, but it's not lasted the test of time.
The back of the watch has cracked and expanded.
I've contacted Mobvoi to hopefully get a response.
How can i get this fixed or is it just destined for the bin now....

Re: Ticwatch 2 - cracked bottom by expanding battery

Posted: Thu Sep 05, 2019 10:55 pm
by helhadid
I wasn't hoping for a free solution, but at least for some help (where to buy a new battery, how to replace the battery.. but alas.. it seems Mobvoi has officially abandoned us. I guess this watch is the only and last purchase from Mobvoi.

Re: Ticwatch 2 - cracked bottom by expanding battery

Posted: Sun Nov 17, 2019 9:57 pm
by helhadid
Hey Mobvoi!

Just tell us how to buy a battery at least.

Re: Ticwatch 2 - cracked bottom by expanding battery

Posted: Mon Nov 25, 2019 8:05 pm
by alfognom
Hi guys!

I have the same problem. But I bought the watch on Aliexpress. Less than a year of use with the original wireless charging, the back cover cracked. And when charging the watch very much warmed. Immediately understood that this bloated battery!

I've seen a lot of news as exploding batteries, and people get burned. After that, I stopped using

I wrote to the seller from Aliexpress, he sent me to the manufacturer, because he does not have a patch on this watch. I wrote to the official support, they refused to help me, with the phrase once you bought not in our store, then go to your seller, it's not our problem. :evil:

I'm already ready to replace the cover, but the parts are not sold anywhere else! :evil: :evil: I myself found on other forums https://plantacrete.wixsite.com/fix-ticwatch-battery a suitable battery and replaced it! But made a mistake when soldering and overheated the battery. So it only worked for me for a few months.

The manufacturer simply does not care about their customers! :evil: :evil: :evil:
MOBVOI Give us the watch parts (Back cover and Battery)! We will repair them, if you are paying attention to us!

Re: Ticwatch 2 - cracked bottom by expanding battery

Posted: Mon Jul 27, 2020 8:30 am
by saket0ashu
Even my watch faced the same issue today. Since last 1-2 weeks the battery backup was too low, almost 3-4 hours only. And today morning just saw that the watch has a crack at the back as well as the section where screws are tightened. Now the watch is broken. All the money down the drain, It is really frustrating to see this. If there is an issue with battery why does company sell this one. Even if it happens when the battery is not ok there should be some alert on the watch.