Order Issue

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Jamesjee
Posts: 1
Joined: Sat Oct 06, 2018 9:19 am
Cash on hand: Locked

Order Issue

Post by Jamesjee » Sat Oct 06, 2018 9:24 am

Hi Mobvoi,

I have been communicating with you customer services team about my order which has been sent to an incorrect delivery address in a different country and I have been told I have to wait for it to be returned before you will send to my correct address.

The issue arose due to Mobvoi delay on the Tic Pods that I ordered (2 sets).

I have asked to have a replacement order to be sent to my correct London address and after almost 50 emails back and forth with your customer services as they fail to understand the situation I am no longer reveing any response. I also tried social media for a reply and still nothing.

I am now with no order but Mobvoi have taken my money.

Please help to resolve.

James

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Timothyerrox
Posts: 12
Joined: Fri Jan 25, 2019 4:01 am
Cash on hand: Locked
Location: Denmark
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Order Issue

Post by Timothyerrox » Thu Jan 31, 2019 1:33 pm

Hmmm... Now "Bill left the store with your order at 11:55am" When he gets here, Ill ask his name.

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