Heart Rate sensor not working at all

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kevinx86
Posts: 1
Joined: Wed Dec 20, 2017 7:10 pm

Heart Rate sensor not working at all

Post by kevinx86 » Wed Dec 20, 2017 7:14 pm

i just received my TIC WATCH 2 today ,

but the Heart Rate sensor not working at all, i click in heart rate , it keep telling me test failed

also, the heart rate sensor no blinking light at the back of the watch

please get back to me soonest

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whrogers3
Posts: 1
Joined: Mon Apr 16, 2018 9:31 am

Re: Heart Rate sensor not working at all

Post by whrogers3 » Mon Apr 16, 2018 9:35 am

I have seen a similar complaint in other posts. Has Mobvoi gotten back to anyone? I like my Ticwatch except that I also have this problem. I don't see where the optical method is used at all, but there is some kind of touchscreen method that doesn't seem to be very accurate.

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Jamie
Mobvoi Team
Posts: 110
Joined: Wed Jan 10, 2018 3:11 am

Re: Heart Rate sensor not working at all

Post by Jamie » Mon Apr 16, 2018 9:48 am

whrogers3 wrote:
Mon Apr 16, 2018 9:35 am
I have seen a similar complaint in other posts. Has Mobvoi gotten back to anyone? I like my Ticwatch except that I also have this problem. I don't see where the optical method is used at all, but there is some kind of touchscreen method that doesn't seem to be very accurate.
Hi,

Can you try resetting your watch? If that does not work, try a factory reboot. If all else fails, do submit a request for repairs at http://support.ticwear.com or apply for a warranty if you are within the stipulated warranty date of 1 year.

Jamie

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