C2 won't pair

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Gohan2021
Posts: 4
Joined: Wed Dec 19, 2018 6:51 am

C2 won't pair

Post by Gohan2021 » Wed Dec 19, 2018 6:56 am

Anyone else having an issue where the new c2 won't pair? I get to the point where I confirm the code and it says it's connected. But then it goes to a screen where its gathering information. It says it can take a few minutes. But after 15 or so it errors out and tells me to factory reset. MY watch and try again I've tried about 5 times now and no luck.

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Gohan2021
Posts: 4
Joined: Wed Dec 19, 2018 6:51 am

Re: C2 won't pair

Post by Gohan2021 » Wed Dec 19, 2018 6:33 pm

I got an answer from talking to support. It looks like the Mobvoi products do not play nice with Pixel phones. i really wish they would have put that on their website! If it doesn't work a majority of the time they should let people know it's not compatible. Too bad too. i read a lot of good things about the watch. Guess i won't be able to experience their products until they can figure out this issue that has been there since the original Pixel.

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Jarsso
Posts: 3
Joined: Fri Dec 21, 2018 10:13 am

Re: C2 won't pair

Post by Jarsso » Fri Dec 21, 2018 10:18 am

Gohan2021 wrote:
Wed Dec 19, 2018 6:33 pm
I got an answer from talking to support. It looks like the Mobvoi products do not play nice with Pixel phones. i really wish they would have put that on their website! If it doesn't work a majority of the time they should let people know it's not compatible. Too bad too. i read a lot of good things about the watch. Guess i won't be able to experience their products until they can figure out this issue that has been there since the original Pixel.
Well I have same problem with my iPhone. S0 after factory reset & unpair, it is not possible to use it anymore. :(

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aedanr
Posts: 3
Joined: Thu Jan 03, 2019 12:34 am

Re: C2 won't pair

Post by aedanr » Wed Jan 09, 2019 3:10 am

Gohan2021 wrote:
Wed Dec 19, 2018 6:33 pm
I got an answer from talking to support. It looks like the Mobvoi products do not play nice with Pixel phones. i really wish they would have put that on their website! If it doesn't work a majority of the time they should let people know it's not compatible. Too bad too. i read a lot of good things about the watch. Guess i won't be able to experience their products until they can figure out this issue that has been there since the original Pixel.
Which Pixel do you have? My C2 hasn't had any issues pairing or connecting to my Pixel 3.

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