TicWatch Pro Locks on Wrist

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wu105
Posts: 1
Joined: Sat Nov 24, 2018 7:49 pm

TicWatch Pro Locks on Wrist

Post by wu105 » Tue Jan 01, 2019 9:37 pm

Recently got a TicWatch Pro and this issue started cropping up day 2. I managed to solve it at first by disabling the screen lock and re-enabling it, but now it just keeps on happening no matter what. No matter how much I tighten the band or how much I clean the sensor it refuses to stay unlocked. Any ideas?

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taylor_af
Posts: 1
Joined: Tue Jan 08, 2019 7:31 am

Re: TicWatch Pro Locks on Wrist

Post by taylor_af » Tue Jan 08, 2019 7:38 am

I am having a similar issue. Try this and see if it works for you as well:
1) Turn the watch off
2) Take it off your wrist and place it face up on a sheet of white paper (not sure if this bit is necessary but I'm not going to change things)
3) Turn it back on and allow it to boot fully. I waited an extra 60 seconds after it appeared to be happy. Don't touch it while it is booting.
Then try putting it back on your wrist.

For me it's worked. If I reboot and it's on my wrist it seems to still go wrong. Perhaps something about the sensors calibrating on startup??
Let me know if it works for you as well??

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