TicWatch Pro Locks on Wrist

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wu105
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TicWatch Pro Locks on Wrist

Post by wu105 » Tue Jan 01, 2019 9:37 pm

Recently got a TicWatch Pro and this issue started cropping up day 2. I managed to solve it at first by disabling the screen lock and re-enabling it, but now it just keeps on happening no matter what. No matter how much I tighten the band or how much I clean the sensor it refuses to stay unlocked. Any ideas?

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taylor_af
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Re: TicWatch Pro Locks on Wrist

Post by taylor_af » Tue Jan 08, 2019 7:38 am

I am having a similar issue. Try this and see if it works for you as well:
1) Turn the watch off
2) Take it off your wrist and place it face up on a sheet of white paper (not sure if this bit is necessary but I'm not going to change things)
3) Turn it back on and allow it to boot fully. I waited an extra 60 seconds after it appeared to be happy. Don't touch it while it is booting.
Then try putting it back on your wrist.

For me it's worked. If I reboot and it's on my wrist it seems to still go wrong. Perhaps something about the sensors calibrating on startup??
Let me know if it works for you as well??

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Cathal_S
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Re: TicWatch Pro Locks on Wrist

Post by Cathal_S » Mon Jan 21, 2019 4:42 am

Rebooting the watch while it is on your wrist has always fixed this issue for me.

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nodnarb79
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Re: TicWatch Pro Locks on Wrist

Post by nodnarb79 » Fri Feb 01, 2019 8:18 pm

I just had the same problem. Great advice taking off the watch to reboot. My watch works again. Thanks for the help taylor_af!

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