Firmware update policy?

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JohanTEA
Posts: 3
Joined: Fri Feb 02, 2018 11:55 pm

Re: Firmware update policy?

Post by JohanTEA » Sat Feb 03, 2018 12:12 am

No news?

Received my new TicHome mini three days ago but it can't activate the Google Assistant. Likely due to the old firmware.

System firmware version: 19549015
Cast firmware version: 1.25.91836

If the firmware isn't updated I need to return the device, because it's not working.

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JohanTEA
Posts: 3
Joined: Fri Feb 02, 2018 11:55 pm

Re: Firmware update policy?

Post by JohanTEA » Sat Feb 03, 2018 12:14 am

You can check the firmware version of the TicHome Mini through the Google Home app. Go to settings and scroll down as far as possible and there it is listed.

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mleduchowski
Posts: 1
Joined: Fri Feb 02, 2018 10:12 am

Re: Firmware update policy?

Post by mleduchowski » Fri Feb 09, 2018 6:52 pm

i got my tic home mini last tuesday and it connected to wifi witch no problems.

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pip233
Posts: 4
Joined: Mon Feb 12, 2018 9:18 pm

Re: Firmware update policy?

Post by pip233 » Mon Feb 12, 2018 9:56 pm

I also hope for a quicker update on the firmware. Google home keeps improving and changes some things over time on there server's. And mobvoi keeps getting to far behind making a fix and including the new google assistant features with tichome mini firmware.

First it was the trouble for getting Tichome mini connecting on google assistant. Gladly this was fixed quickly, from what i understand, on google side. But when google came with a new firmware to make it possible to set a music alarm or radio stream the alarm on tichome mini got broken. When setting a alarm it responses: "Ok, a alarm is set for 8.15." and after that: "There seems to be a glitch". This problem is for weeks already. Also asking to play nature sounds it is saying: "Playing nature sounds. There seems to be a glitch.", but it plays nature sounds. Also it is still not possible to receive broadcast or set music alarm on there tichome mini.

More and more seems to got broken. It feels more and more like what i had with my ticwatch 2 and the included, but useless ticwear. Great design and beautiful product, but bad after support by firmware and then these products (ticwear and i am afraid maybe also tichome mini) is getting more and more useless.

Please support the tichome mini with more support like quicker and beter firmware. On this moment i can't recommend this product to nobody if i end up with a broken google assistant and a bad bluetooth speaker that is also expensive compart to the google home mini.

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