Firmware update policy?

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Mibtu
Posts: 4
Joined: Fri Nov 17, 2017 4:19 am

Firmware update policy?

Post by Mibtu » Fri Nov 17, 2017 4:34 am

Hi guys,
My Tichome arrived well, and I'm enjoying it so far :)
What's Mobvoi's policy about Cast Firmware updates?
How fast and until when will updates be pushed to our Tichomes?

The current cast version on the Tichome is v1.25, while Google Home devices have v1. 28 (preventing us to use that new Assistant Broadcast function, for example). Is there a guy working on bridging that gap on your side?

Thanks in advance!

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Mibtu
Posts: 4
Joined: Fri Nov 17, 2017 4:19 am

Re: Firmware update policy?

Post by Mibtu » Thu Nov 23, 2017 3:14 am

For anyone curious, I received a response to this question through email support :

"Our R&D team testing the new FW now, we will launch it we it's stabilized, and we don't have the ETA yet but it should be no later than Dec."

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The Merg
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Joined: Thu Nov 23, 2017 4:09 am

Re: Firmware update policy?

Post by The Merg » Sun Nov 26, 2017 6:19 am

Thanks!

- Merg

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Leo38
Posts: 2
Joined: Sat Jan 06, 2018 8:26 am

Re: Firmware update policy?

Post by Leo38 » Sat Jan 06, 2018 8:37 am

Hi,

Any news about firmware update ?

My current version is 1.25.91836.

Regards

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cfinch5
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Joined: Tue Nov 14, 2017 2:39 am

Re: Firmware update policy?

Post by cfinch5 » Sat Jan 06, 2018 8:18 pm

Hi All,

Just checking in on the progress of firmware update. I LOVE my Tichome Mini but wish firmware would be a little closer to the firmware on standard Google Home devices. As of now, Google Home firmware is 1.29.10611 - Tichome is 1.25.91836

While I understand there might be a delay in some features - like calling - Broadcast feature works on my Tichome but it seems only to SEND to other Google Homes (it wont receive).

I would hope we see a firmware update soon that includes:

1) fix to broadcast receiving
2) equalizer
3) battery improvement (drains quite fast on standby)
4) calling (when possible)

Best,
Finch

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dgrgt
Posts: 2
Joined: Sun Jan 07, 2018 9:10 pm

Re: Firmware update policy?

Post by dgrgt » Sun Jan 07, 2018 9:13 pm

It requires the version 1.29.106111 firmware...
We can not call without this version.
I took the tichome for that and he does not do it.
It does not serve me
:cry:

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dgrgt
Posts: 2
Joined: Sun Jan 07, 2018 9:10 pm

Re: Firmware update policy?

Post by dgrgt » Sun Jan 07, 2018 9:18 pm

It requires the version 1.29.106111 firmware.
We can not call without this version.
I took the tichome for that and he does not do it.
It does not serve me.
:cry:

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piersandro
Posts: 3
Joined: Wed Jan 17, 2018 4:44 pm

Re: Firmware update policy?

Post by piersandro » Wed Jan 17, 2018 4:46 pm

Any news? Actually Google Cast firmware is 1.29.

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user
Posts: 1
Joined: Wed Jan 24, 2018 3:58 pm

Re: Firmware update policy?

Post by user » Wed Jan 24, 2018 5:05 pm

How do you get the firmware version? Or any other detail for that matter. I haven't found any technical documentation on this unit other than the rudimentary pictogram-ish fold-up piece that came with the unit.

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Sd453
Posts: 1
Joined: Fri Jan 26, 2018 12:36 pm

Re: Firmware update policy?

Post by Sd453 » Fri Jan 26, 2018 12:47 pm

Pretty disappointed in Mobvoi...

There has been No response to users' inquiries on a firmware update for the tichome, which I own, so is a concern for me too. Google mini is way better supported and is less expensive.

Also no information on an AW release for Ticwatch 2... I own two of the Ticwatch 2 watches. They stopped developing for it only 3-6 months after I bought mine. Support is very lacking.

Can you please provide an update on either or both of these?

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