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Re: Australia/NZ Shipping Update

Posted: Tue Nov 21, 2017 2:22 am
by Hibernian
I'm in Sydney and I haven't received an email with tracking number. Anyone one else in Australia in the same boat?

Re: Australia/NZ Shipping Update

Posted: Tue Nov 21, 2017 4:07 am
by Kiminoth
Hibernian wrote:
Tue Nov 21, 2017 2:22 am
I'm in Sydney and I haven't received an email with tracking number. Anyone one else in Australia in the same boat?
You visit http://wechat-platform.chumenwenwen.com ... query.html and enter your email that you used to purchase the watch, this is where you get your tracking information from

Re: Australia/NZ Shipping Update

Posted: Tue Nov 21, 2017 4:32 am
by DiggeR
Hibernian wrote:
Tue Nov 21, 2017 2:22 am
I'm in Sydney and I haven't received an email with tracking number. Anyone one else in Australia in the same boat?
Everyone is in the same boat. Our shipments have been reported to DHL but as yet DHL have not received them.

Re: Australia/NZ Shipping Update

Posted: Tue Nov 21, 2017 5:39 am
by rrpearce11
Hurry up and wait.....damn it......

Re: Australia/NZ Shipping Update

Posted: Tue Nov 21, 2017 7:03 am
by puggy
So Frustrating!!!!

Mobvoi team I guess are trying their best and it is out of their control now, but I have rung DHL with my tracking number and spent a long time on phone calls trying to find out what is happening. They have told me for my shipment to Auckland they have but is likely a 4-6 week wait for it as they do not send it till they have enough parcels to send it and on average this is a bit over a month wait. The watches should have been sent a very long time ago, DHL is letting us all down.

Back to waiting now another month, I guess.

Re: Australia/NZ Shipping Update

Posted: Tue Nov 21, 2017 8:33 am
by fqureshi
Well, I think they have only generated the Waybills for NZ/AUS. It hasn't been handed over to DHL yet.

Re: Australia/NZ Shipping Update

Posted: Wed Nov 22, 2017 4:13 pm
by alterego13
I just received an individual email with an invoice and a tracking number saying 'your package has been shipped', but DHL does not show the update on it's tracking page.
Let's hope they deliver it before the weekend as I fly out on Tuesday and was really hoping to get the watch before then.
Really disappointed with how Mobvoi has treated its backers from Kickstarter.

Re: Australia/NZ Shipping Update

Posted: Thu Nov 23, 2017 12:14 am
by DiggeR
aaaand still hasn't been handed over to DHL. On track to not make end of next week delivery too.
C'mon people - sort it out.

Re: Australia/NZ Shipping Update

Posted: Thu Nov 23, 2017 12:27 pm
by jakjak444
And DHL FInally has it! Wont be here this week but at least it will be early next week.

According to DHL:
Shipment picked up
November, 23 2017 19:31 CET
Estimated Delivery Date
November, 28 2017 - By End of Day

Re: Australia/NZ Shipping Update

Posted: Thu Nov 23, 2017 5:03 pm
by fqureshi
Finally it has moved !!

Destination
AUCKLAND - AUCKLAND - NEW ZEALAND
Status
Processed at HONG KONG - HONG KONG
November, 24 2017 00:22 CET
Estimated Delivery Date
November, 27 2017 - By End of Day