Kickstarter Shipping Status Update

Moderators: garrywadams, Aathif Mahir

no avatar
ComicHuntr
Posts: 1
Joined: Wed Nov 22, 2017 12:59 pm
Cash on hand: Locked

Re: Kickstarter Shipping Status Update

Post by ComicHuntr » Wed Nov 22, 2017 1:03 pm

It is Funny you cannot support your backers who helped you make this watch, but you can sure get the watches to Amazon to sell more there and they can get them in 2 days. It seems you have more people who have not gotten them than you say have. I will NEVER buy this product again and infact I plan to sell it once I get it. I do not support companies that do not support their current customer and give them half-baked responses that are total BS.

Sorry you have lost a customer and I will tell everyone I know not to support your company.

Sitting in Hong Kong since the 13th with no movement. I just want to cancel my order and be on my merry way. #SMH

no avatar
kkwong
Posts: 12
Joined: Tue Nov 07, 2017 8:02 am
Cash on hand: Locked

Re: Kickstarter Shipping Status Update

Post by kkwong » Wed Nov 22, 2017 1:20 pm

get tracking email say "Tendered to End Delivery Carrier" on 20-Nov morning, until now not received, also the shipping address in tracking email seems incomplete, email to support on the same day until now no reply, message in FB also no reply..... :( :( :(

no avatar
Kinetic-ST
Posts: 4
Joined: Wed Nov 22, 2017 1:44 pm
Cash on hand: Locked

Re: Kickstarter Shipping Status Update

Post by Kinetic-ST » Wed Nov 22, 2017 1:52 pm

samfong wrote:
Wed Nov 22, 2017 6:34 am
AndyDaws wrote:
Tue Nov 21, 2017 5:11 pm
I am livid I paid the extra money upfront to reduce costs checked the other day querying why the watch was in Hong Kong. Told not to worry! Queried again as no answer told how can we help you? Answer my question I reply.

I read today that if with DHL I have to sort out customs etc myself! That's why I paid extra submitted my transaction details etc

What are you going to do about this?
Hey AndyDaws,

Are you a backer in the EU? If you had paid the extra $17 via PayPal, you wouldn't have to pay any additional fees. However, if that somehow were to happen, you can contact us and we will reimburse you the charges. Feel free to reach out to me on the forum, or email support@mobvoi.com and we'll get back to you!
Same situation... I paid the extra $17 and checking the shipping status the watch was in Hong Kong yet.

no avatar
Bang
Posts: 7
Joined: Tue Nov 21, 2017 8:09 am
Cash on hand: Locked

Re: Kickstarter Shipping Status Update

Post by Bang » Wed Nov 22, 2017 1:55 pm

So I checked my Tracking-ID. Well, there is one. It looks like the destination city is ok too. Well, thought I could be happy but wait, what is this?

The Label was printed obviously on November 17th, now we have November 22nd and nothing happened until now.

Does not look like the parcel is underway.

Guys, this really sucks and I am thinking of asking for a refund/cancellation due to this unprofessional behaviour!

For me it makes my decision in mobvoi and the Ticwatch a bad one. A company that does not get a simple thing like shipping done will most like not get its shit together in maintaining its products.

Very sad.

no avatar
Kinetic-ST
Posts: 4
Joined: Wed Nov 22, 2017 1:44 pm
Cash on hand: Locked

Re: Kickstarter Shipping Status Update

Post by Kinetic-ST » Wed Nov 22, 2017 1:57 pm

samfong wrote:
Wed Nov 22, 2017 6:34 am
AndyDaws wrote:
Tue Nov 21, 2017 5:11 pm
I am livid I paid the extra money upfront to reduce costs checked the other day querying why the watch was in Hong Kong. Told not to worry! Queried again as no answer told how can we help you? Answer my question I reply.

I read today that if with DHL I have to sort out customs etc myself! That's why I paid extra submitted my transaction details etc

What are you going to do about this?
Hey AndyDaws,

Are you a backer in the EU? If you had paid the extra $17 via PayPal, you wouldn't have to pay any additional fees. However, if that somehow were to happen, you can contact us and we will reimburse you the charges. Feel free to reach out to me on the forum, or email support@mobvoi.com and we'll get back to you!
Same situation! I paid the extra money then when I was checking the shipping status I realized that the watch is in Hong Kong yet. It's just annoying...

I already contact with support team but I have not response yet. My backer number is 7.728.

no avatar
dwatts
Posts: 1
Joined: Mon Nov 06, 2017 10:13 am
Cash on hand: Locked

Re: Kickstarter Shipping Status Update

Post by dwatts » Wed Nov 22, 2017 2:41 pm

Where are the watches? I paid the $17 to avoid taxes etc for EU. For the last few days the shipping information has just said 'package is still to be handed over to GLS'. So where is it? In Hong Kong? Somewhere else in Europe? When will we realistically receive them? Everyone is frustrated and based on your communications we expected it would with us by now or at least very close. Why are GLS still waiting to receive it?

no avatar
Kinetic-ST
Posts: 4
Joined: Wed Nov 22, 2017 1:44 pm
Cash on hand: Locked

Re: Kickstarter Shipping Status Update

Post by Kinetic-ST » Wed Nov 22, 2017 2:51 pm

samfong wrote:
Wed Nov 22, 2017 7:57 am
AndyDaws wrote:
Wed Nov 22, 2017 7:53 am
I am in the EU (United Kingdom) and I did pay the $17 and I did email the details that you received. I have also messaged the transaction id of the payment to you. Yes I was also an early backer I am doubtful now if will even see the extra perks!

What I do not want to do is have to deal with customs by going to the DHL depot miles away when I even can that is

I expect you to deliver a new watch in the method I have already paid for if not quicker noe. Other people I have encouraged to back are already receiving it seems so I also expect compensation for the total inconvenience

Time to get here is not an issue I paid for a camera 2 days ago from China was amazed but it is being delivered today
May I get your Backer No.? I'll check on this with the support team and get back to you!
I'm in the same situation as him. I paid the fee and my watch is in Honk Kong with DHL tracking number. It's really annoying.

I already contact with the support team but they didn't reply.

PS/ My backer number is 7728.

no avatar
sszaki
Posts: 3
Joined: Wed Nov 08, 2017 9:18 pm
Cash on hand: Locked

Re: Kickstarter Shipping Status Update

Post by sszaki » Wed Nov 22, 2017 3:48 pm

This is just a joke... You messed up and all what You have to say is bunch of lies that its outside of your control... At least have balls to admit that you didnt prepare yourself as you wanted to make sure that alliexpress and amazon have stock before 11.11 and blackfriday...


Terrible company.

no avatar
Naifalru
Posts: 13
Joined: Wed Nov 08, 2017 9:47 am
Cash on hand: Locked

Re: Kickstarter Shipping Status Update

Post by Naifalru » Wed Nov 22, 2017 5:24 pm

I received the tracking number but according to dhl they didn't receive the package from you !
they just received the info for the shipment since 16 of November

same thing for a lot of people

no avatar
Azy46
Posts: 4
Joined: Wed Nov 22, 2017 5:54 pm
Cash on hand: Locked

Re: Kickstarter Shipping Status Update

Post by Azy46 » Wed Nov 22, 2017 5:57 pm

Hello, I am from the UK and would like to know if my order has a tracking number yet? It's order TIC_EU_1595 and email address is andrewmearns46@gmail.com.

I haven't received any reply from the support department.

Thank you.

Post Reply