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I got the S, can I return and replace it with E?

Posted: Wed Dec 13, 2017 4:53 am
by max89
I'm very excited to have received the Ticwatch S today, but soon realized this is not the style I wanted.

While not being able to swap band isn't an issue at all for me, I did not know the Ticwatch S could not be lay down because of its band cannot be flattened. Which to me personally is a very upsetting and uncomfortable experience.

I know this is all because I failed to pay attention or do enough research, but in any chance, can I get switch this to an E?

Re: I got the S, can I return and replace it with E?

Posted: Thu Dec 14, 2017 3:28 am
by samfong
Hey!

Unfortunately, we cannot exchange your Ticwatch S for E, but you can apply for "return" at http://support.mobvoi.com.

Once we receive the watch, we will refund you the money, and you can proceed to purchase Ticwatch E on the Mobvoi Store (www.mobvoi.com)