Stuck at GPS Locking

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elusivefds
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Stuck at GPS Locking

Post by elusivefds » Sun Feb 18, 2018 3:01 pm

When I open the Fitness app and try to do an outdoor run, it shows "GPS Locking".
I wait for 2 minutes and after that it just shows fail. Have tried many times, and reboot many times already.
But the problem persists. Why?

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maxxlerHambi
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Re: Stuck at GPS Locking

Post by maxxlerHambi » Tue Feb 20, 2018 4:55 pm

Hello,

i have the same problem since the last update.

GPS locking and finding isnt working anymore (Tested in Google Maps, Strava, Google Fit)... Its only working if i am connected with phone.
What to do?

I use the Ticwatch S.

Greetings

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elusivefds
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Re: Stuck at GPS Locking

Post by elusivefds » Sat Feb 24, 2018 4:53 am

can anyone from mobvoi reply? i have directly email the cs but no one reply.

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elusivefds
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Re: Stuck at GPS Locking

Post by elusivefds » Sun Feb 25, 2018 3:32 pm

To better illustrate the problem, this video is taken and uploaded.
I have already chosen an open area where no building is nearby, but still failed!!!!!!!!!
MOBVOI please respond me. Have both sent an email and opened a thread here, but still no response.
If this is a problem with my watch, help me repair it!

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elusivefds
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Re: Stuck at GPS Locking

Post by elusivefds » Sun Feb 25, 2018 3:33 pm

https://youtu.be/_yx28LbPa6w
===========================
To better illustrate the problem, this video is taken and uploaded.
I have already chosen an open area where no building is nearby, but still failed!!!!!!!!!
MOBVOI please respond me. Have both sent an email and opened a thread here, but still no response.
If this is a problem with my watch, help me repair it!

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Jamie
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Re: Stuck at GPS Locking

Post by Jamie » Mon Feb 26, 2018 6:49 am

elusivefds wrote:
Sun Feb 25, 2018 3:33 pm
https://youtu.be/_yx28LbPa6w
===========================
To better illustrate the problem, this video is taken and uploaded.
I have already chosen an open area where no building is nearby, but still failed!!!!!!!!!
MOBVOI please respond me. Have both sent an email and opened a thread here, but still no response.
If this is a problem with my watch, help me repair it!
Based on the video, it looks like you have done the calibration correctly and may have a faulty set. Kindly apply for warranty at
http://support.ticwear.com/

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jonkrebs
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Re: Stuck at GPS Locking

Post by jonkrebs » Thu Oct 04, 2018 10:38 am

I've been facing the same problem with the GPS of my Ticwatch S not working :evil:

I requested a warranty exchange, did all the tests to verify it was really not working, sent back my watch. I've just received a brand new watch today and the same problem still apply!

Honestly, looking at all the comments online and also one of my friend having a Ticwatch E facing the same issue, I really start to doubt that there is a standalone GPS working in those watches.

Can someone of Mobvoi actually explain what's going on? Is there a solution?
Or is the only solution a refund?

:evil: :evil: :evil:

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