Suddenly can't send sms or make calls using voice assistant

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Jamie
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Re: Suddenly can't send sms or make calls using voice assistant

Post by Jamie » Mon May 21, 2018 5:41 am

gadget wrote:
Mon May 21, 2018 5:37 am
I originally posted this in the wrong thread but thanks to a reddit user the workaround is to switch your phone language to UK English. Obviously this is NOT a solution as I really don' want UK english on my phone.So hopefully Mobvoi will be able to fix it soon as it looks like a language consistency issue?
Thank you for this. This could definitely be a reason. I will bring it up to the product team for investigation

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Jamie
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Re: Suddenly can't send sms or make calls using voice assistant

Post by Jamie » Mon May 21, 2018 9:56 am

Just to let everyone know that we are aware of this issue and are currently working with Google to come up with a solution

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Martonx7
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Re: Suddenly can't send sms or make calls using voice assistant

Post by Martonx7 » Mon May 21, 2018 10:09 pm

@Jamie

I have the same problem when trying to send whatsapp messages.

I also do not receive voice output from the assistant ... google has updated this recently.

pd. Thanks for the Android Oreo Update :)

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Re: Suddenly can't send sms or make calls using voice assistant

Post by kazpaul » Mon May 21, 2018 10:45 pm

I can confirm that I have fixed if you make sure that all langauges are set to the same. I have tried all to UK English and all US English and both work. Need to restart both devices after changing.

Edit - It worked a few times, now not working again. Different error message now though. Just "Something Went Wrong"
Last edited by kazpaul on Tue May 22, 2018 4:20 am, edited 1 time in total.

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Re: Suddenly can't send sms or make calls using voice assistant

Post by morningmocha » Tue May 22, 2018 1:30 am

I've set my phone (Android Oreo) language to English (UK), set the input language on the watch to "Use system language"/Active input method: English(UK). But still:
- I can't call, send text message, send whatsapp using Voice Assistant.
- I can't send text message or WhatsApp message from Contacts too.

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Re: Suddenly can't send sms or make calls using voice assistant

Post by KunalNarsey » Tue May 22, 2018 4:27 am

Just FYI, I had to set my Phone google language to English (US) to match my watch. Then messaging started working, workaround until issue is resolved. When i try to change the language on my watch it reverts back to English US.
For OK google I had to disable and re-enable the ok google detection for it to start working again.

Previously I had it set to English ( New Zealand) on phone.

Hope this helps someone

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gadget
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Re: Suddenly can't send sms or make calls using voice assistant

Post by gadget » Tue May 22, 2018 8:40 am

kazpaul wrote:
Mon May 21, 2018 10:45 pm
I can confirm that I have fixed if you make sure that all langauges are set to the same. I have tried all to UK English and all US English and both work. Need to restart both devices after changing.

Edit - It worked a few times, now not working again. Different error message now though. Just "Something Went Wrong"
Just switched to a Pixel 2 XL. I get the same message as you no matter what language it's set as.

To make matters worse, using the watch to call a contact results in nothing happening on the phone side. The call looks like it's happening as I get the big tick on screen but nothing happens on the phone.

BUT.... I can call on the watch itself (a la Dick Tracey style) using the phone app. Surprisingly the audio output from the watch is quite clear, if a little on the soft side.

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Re: Suddenly can't send sms or make calls using voice assistant

Post by nooner » Tue May 22, 2018 8:11 pm

Same here ))-;

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Re: Suddenly can't send sms or make calls using voice assistant

Post by nooner » Tue May 22, 2018 8:44 pm

Exactly the same here

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Re: Suddenly can't send sms or make calls using voice assistant

Post by gadget » Wed May 23, 2018 8:05 am

gadget wrote:
Tue May 22, 2018 8:40 am

To make matters worse, using the watch to call a contact results in nothing happening on the phone side. The call looks like it's happening as I get the big tick on screen but nothing happens on the phone.
Sorry to clarify I meant using the contacts app on the watch to make a call results in nothing happening on the phone. Previously this worked when I was using the LG V20.

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