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Suddenly can't send sms or make calls using voice assistant

Posted: Wed May 16, 2018 5:29 am
by gadget
As per the title, this started happening today (was still on android 7). Hard resetting the watch and setting up all over again had no effect,

I say ok google call XXX or text XXX and I get the message "Something went wrong, That's not available on this device"

Problem still persists after updating to Oreo. Anyone know what gives?

Re: Suddenly can't send sms or make calls using voice assistant

Posted: Wed May 16, 2018 5:41 am
by Jamie
gadget wrote:
Wed May 16, 2018 5:29 am
As per the title, this started happening today (was still on android 7). Hard resetting the watch and setting up all over again had no effect,

I say ok google call XXX or text XXX and I get the message "Something went wrong, That's not available on this device"

Problem still persists after updating to Oreo. Anyone know what gives?
Hi, Did this happen before and after the update?

Jamie

Re: Suddenly can't send sms or make calls using voice assistant

Posted: Wed May 16, 2018 6:22 am
by gadget
Before. Updated to oreo after that but still nothing.

Re: Suddenly can't send sms or make calls using voice assistant

Posted: Wed May 16, 2018 6:50 am
by gadget
I might also add that this was working before,

I just now reconnected my old moto 360 gen 1 to my phone (LG V20 if that helps) and was able to initiate a voice call using google assistant.

Re: Suddenly can't send sms or make calls using voice assistant

Posted: Wed May 16, 2018 8:54 am
by gadget
WTH?

With the Oreo update I've just noticed that Ok google now refuses to work after the watch has been disconnected and reconnected to the phone!

Effectively rendering my new smartwatch pretty dumb (or rather deaf).

Edit: Ok google working now (oddly) but still can't make calls or send texts via google voice assistant. I can call via the phone app on the watch however, just not by voice command.

Re: Suddenly can't send sms or make calls using voice assistant

Posted: Thu May 17, 2018 2:17 am
by Jamie
gadget wrote:
Wed May 16, 2018 8:54 am
WTH?

With the Oreo update I've just noticed that Ok google now refuses to work after the watch has been disconnected and reconnected to the phone!

Effectively rendering my new smartwatch pretty dumb (or rather deaf).

Edit: Ok google working now (oddly) but still can't make calls or send texts via google voice assistant. I can call via the phone app on the watch however, just not by voice command.
Your feedback is noted and added to the list I am compiling for the product team. Thank you.

Jamie

Re: Suddenly can't send sms or make calls using voice assistant

Posted: Thu May 17, 2018 4:18 pm
by mcomm63
I have run into the same issue with the oreo update running wear os. My text elements no longer work and I cant send text messages from the watch. (wear OS 1.1 Android os 8.0)

Re: Suddenly can't send sms or make calls using voice assistant

Posted: Fri May 18, 2018 12:12 pm
by ez1to3
I have the exact same issue after the updates. I am using a Samsung Galaxy S8 plus along with the ticwatch e. I have restarted the watch and reset the watch as well to avail. The Google search app has been updated a couple of times, which also did not solve the problem. Unable to send text of call with this update.

This is a critical feature, please update asap.

Re: Suddenly can't send sms or make calls using voice assistant

Posted: Sat May 19, 2018 12:49 am
by schlittg
Same thing here. Can't send a text via Google Assistant, with the same error message. If I *receive* a text, I can (pressing the reply button) reply with a voice to text message. Weird.

Re: Suddenly can't send sms or make calls using voice assistant

Posted: Sat May 19, 2018 2:47 pm
by adam.himmelman
I have a Huawei watch 2 and this is affecting me as well. I know its not the same watch but I can't find much online right now and like to share this info. Living in Canada