Page 1 of 1

Watch face not updating Phone battery and weather

Posted: Wed May 16, 2018 6:40 pm
by slowyata
Hello, I noticed the last couple weeks any watch faces i use, whether its pre loaded, watcher maker or facer none of the watch faces actually update weather at the interval i set or updates phone battery percentage. The only way i can get it to update is by changing the watch face or reloading it. I have the Ticwatch E and my phone is a oneplus 5. Both are running oreo, 8.0 for ticwatch and 8.1.0 for my phone.

Re: Watch face not updating Phone battery and weather

Posted: Thu May 17, 2018 1:25 pm
by slowyata
After a couple hard resets and repairs it seems to be updating on its own now...for now.

Re: Watch face not updating Phone battery and weather

Posted: Fri May 18, 2018 3:15 am
by Jamie
slowyata wrote:
Thu May 17, 2018 1:25 pm
After a couple hard resets and repairs it seems to be updating on its own now...for now.
Thanks. do keep me updated!

Jamie

Re: Watch face not updating Phone battery and weather

Posted: Fri May 18, 2018 12:29 pm
by slowyata
Jamie wrote:
Fri May 18, 2018 3:15 am
slowyata wrote:
Thu May 17, 2018 1:25 pm
After a couple hard resets and repairs it seems to be updating on its own now...for now.
Thanks. do keep me updated!

Jamie
Hey Jamie, looks like the issue reoccurs again after a few minutes after re-pairing. Not really sure where else to trouble shoot this issue.

Re: Watch face not updating Phone battery and weather

Posted: Mon May 21, 2018 5:54 am
by Jamie
slowyata wrote:
Fri May 18, 2018 12:29 pm
Jamie wrote:
Fri May 18, 2018 3:15 am
slowyata wrote:
Thu May 17, 2018 1:25 pm
After a couple hard resets and repairs it seems to be updating on its own now...for now.
Thanks. do keep me updated!

Jamie
Hey Jamie, looks like the issue reoccurs again after a few minutes after re-pairing. Not really sure where else to trouble shoot this issue.
Under "Settings" > "Connectivity", do you have "Location - From phone & watch" toggled "on"? If this does not fix the issue, please contact support@mobvoi.com and they will be able to assist you.

Jamie

Re: Watch face not updating Phone battery and weather

Posted: Mon May 21, 2018 12:18 pm
by slowyata
Jamie wrote:
Mon May 21, 2018 5:54 am

Under "Settings" > "Connectivity", do you have "Location - From phone & watch" toggled "on"? If this does not fix the issue, please contact support@mobvoi.com and they will be able to assist you.

Jamie
Hey Jamie, Yes the option is toggled on. I just sent an email to the support email.

Re: Watch face not updating Phone battery and weather

Posted: Tue Dec 11, 2018 10:29 pm
by Altaman
I just got the TicWatch Pro and I can not get it to show the temperature. I have rebooted the device to no avail.

Altaman