Community | Mobvoi

Has anyone found a solution? My brand new Ticwatch E has the same issue since day 1. As others have stated, the only workaround is to turn off Always On mode. I've been working with Mobvoi support, but I may have to abandon ship if we don't have an answer before the window to return to Amazon for an exchange expires.

My ticwatch pro has the same issue. Started today 10/3.

Ugh, 3rd watch with a stupid issue

this problem still has no solution?

Hello,

Any update on this? My watch is still getting stuck while on Always-on mode.

Please give me an update since this is really annoying.

Regards,

Frank

when this problem will be fixed. its waste when u cant see the clock without touch the watch

Hey guys, the first reports on this are getting old. If I google on it I see a lot of users are affected, but still nothing happening here. The always-on display is a big feature. If you can't get the bugfix done, at least communicate.

Is this every going to be fixed? The problem is still there...I really want to have this solve...

I m also facing similar issue. It's really frustrating. Hope I can find an answer here.
google street view

Dear Mobvoi, any comment please. It’s still not working and we don’t get anything back from you... I want this to work!!!!

Jamie wrote: ↑

Fri May 18, 2018 3:12 am

roadrich wrote: ↑

Thu May 17, 2018 8:30 pm

More info: I can unfreeze it if I go into WearOS on my phone and change the watch face. But then it locks again shortly after.

Hi,

I have reported the problem and we will investigate this.

Jamie

Please follow up on this ty.