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Re: Locked on Always-On Screen

Posted: Thu Sep 06, 2018 6:53 pm
by markgaj
Has anyone found a solution? My brand new Ticwatch E has the same issue since day 1. As others have stated, the only workaround is to turn off Always On mode. I've been working with Mobvoi support, but I may have to abandon ship if we don't have an answer before the window to return to Amazon for an exchange expires.

Re: Locked on Always-On Screen

Posted: Wed Oct 03, 2018 11:01 pm
by Rwhans007
My ticwatch pro has the same issue. Started today 10/3.

Ugh, 3rd watch with a stupid issue

Re: Locked on Always-On Screen

Posted: Sat Nov 03, 2018 10:35 pm
by andriufit
this problem still has no solution? :roll:

Re: Locked on Always-On Screen

Posted: Tue Nov 27, 2018 12:19 pm
by Frenkie
Hello,

Any update on this? My watch is still getting stuck while on Always-on mode.

Please give me an update since this is really annoying.

Regards,

Frank

Re: Locked on Always-On Screen

Posted: Sun Dec 23, 2018 9:18 am
by nhiepphongcp
when this problem will be fixed. its waste when u cant see the clock without touch the watch

Re: Locked on Always-On Screen

Posted: Mon Mar 04, 2019 8:40 am
by mouws_sr
Hey guys, the first reports on this are getting old. If I google on it I see a lot of users are affected, but still nothing happening here. The always-on display is a big feature. If you can't get the bugfix done, at least communicate.

Re: Locked on Always-On Screen

Posted: Fri Mar 22, 2019 4:06 pm
by Frenkie
Is this every going to be fixed? The problem is still there...I really want to have this solve... :evil:

Re: Locked on Always-On Screen

Posted: Wed Mar 27, 2019 4:20 am
by cesarfuller
I m also facing similar issue. It's really frustrating. Hope I can find an answer here.
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Re: Locked on Always-On Screen

Posted: Sat May 18, 2019 9:00 pm
by Frenkie
Dear Mobvoi, any comment please. It’s still not working and we don’t get anything back from you... I want this to work!!!!

Re: Locked on Always-On Screen

Posted: Sat May 18, 2019 9:04 pm
by Frenkie
Jamie wrote:
Fri May 18, 2018 3:12 am
roadrich wrote:
Thu May 17, 2018 8:30 pm
More info: I can unfreeze it if I go into WearOS on my phone and change the watch face. But then it locks again shortly after.
Hi,

I have reported the problem and we will investigate this.

Jamie
Please follow up on this ty.