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Locked on Always-On Screen

Posted: Wed May 16, 2018 9:13 pm
by roadrich
My Ticwatch E suddenly started locking or crashing on the Always-On screen. I press the screen and hit the button on the side and I can not access the watch at all without a hard reboot. I still feel vibration notifications when it gets like this but do not see them on the screen and can not access them. Has anyone else had this problem and found a solution? Thanks.

Re: Locked on Always-On Screen

Posted: Thu May 17, 2018 8:30 pm
by roadrich
More info: I can unfreeze it if I go into WearOS on my phone and change the watch face. But then it locks again shortly after.

Re: Locked on Always-On Screen

Posted: Fri May 18, 2018 3:12 am
by Jamie
roadrich wrote:
Thu May 17, 2018 8:30 pm
More info: I can unfreeze it if I go into WearOS on my phone and change the watch face. But then it locks again shortly after.
Hi,

I have reported the problem and we will investigate this.

Jamie

Re: Locked on Always-On Screen

Posted: Fri May 18, 2018 8:39 am
by vonSteineck
I have the same problem. Deactivating the always on function seems to work for now.
The theme isn't different either.
Also the OK Google voice command doesn't work anymore.
Please fix this

Re: Locked on Always-On Screen

Posted: Mon May 21, 2018 3:41 pm
by roadrich
I notice I am still on WearOS 1.1. I saw that recently you pushed out updates to all watches to be 2.1 but I never got the update. Could that be causing this because this started happening in the past 2 weeks. How do I force an update? I factory reset the watch and reinstalled WearOS with no success.

Re: Locked on Always-On Screen

Posted: Tue May 22, 2018 3:06 pm
by roadrich
vonSteineck wrote:
Fri May 18, 2018 8:39 am
I have the same problem. Deactivating the always on function seems to work for now.
The theme isn't different either.
Also the OK Google voice command doesn't work anymore.
Please fix this
Thanks, that worked as a temporary fix. Hope they fix the Always-On crashing.

Re: Locked on Always-On Screen

Posted: Fri May 25, 2018 2:08 pm
by Frenkie
Hi There, i have exactly the same thing. Setting the watch to Tilt to activate works for now but i have the watch screen always on so i hope this will get solved.!

Re: Locked on Always-On Screen

Posted: Mon May 28, 2018 6:41 am
by lovelyAmericanFola
I am also having same problem . It was to happen just with third party watch faces from Facer and watch marker but now I also have the same issue with stock preloaded watch faces.
Like some one mentioned in the post above when you disable always on display regardless of what watch face you are on everything seems to work fine without any disruptions .
Always I hope they get this fixed because I love having my always on display. Also I am i on the latest version of the wearOs on the watch

Re: Locked on Always-On Screen

Posted: Mon May 28, 2018 3:34 pm
by nitram777
Got this issue also on my Oreo Ticwatch E. Had it also before Oreo update.

But it seems only to hang in AOScreen. If I touch the watch and press the button and wait for up to 10 sec, the watch works normal again. No need to do a reboot.

Using a selfmade Watchmaker watchface and don´t wanna switch to integrated watchface as mine has lot of infos integrated but simple AOD.

Re: Locked on Always-On Screen

Posted: Sun Jul 22, 2018 10:11 am
by LadyAngler
Any fix for this yet? I just got my ticwatch E on prime day and I have been frustrated trying to figure this out. I've bought several watch faces thinking that was the problem but it turns out that it happens no matter which face I user, even ticwatch faces. I was wondering if I should do a factory reset?