Steps Vs distance

Moderators: garrywadams, Aathif Mahir

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Emsiger
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Re: Steps Vs distance

Post by Emsiger » Wed May 27, 2020 9:51 pm

I personally started this discussion on 03.05.2019, more than 1 year ago. A lot of example were provided to the Mods and to the Mobvoi customer service team. Unfortunately nothing happened till now, and more than one year is gone already. The issue still exist and If I read the statement from the Mods above, it sounds the same as one year ago.
I'm really not happy with this poor service and the fitness app on the watch.

Brgds emsiger

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patriciajoglesby
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Re: Steps Vs distance

Post by patriciajoglesby » Sat Jul 04, 2020 3:17 am

Difference in calculation and difference can a issue in its setting or operation. So it is need to check all thing before use it

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M
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Re: Steps Vs distance

Post by M » Thu Jan 07, 2021 6:59 pm

Any updates?

Just got a TicWatch Pro 3 last week and have been noticing the same issues (nearly 2 years since it was first reported).

0.65 miles on Google Fit (consistent over the last year) vs. 0.98 miles on TicExercise. Basically off by 30%.

I refuse to believe Mobvoi could not add the UI controls to adjust stride length in this time frame. They are choosing to stay with their flawed algorithm.

If that's the mentality, maybe it's time to send the watch back and get the newer Samsung. More money, but in this case it just might be a case of you getting what you paid for.

Mark

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