Ticwatch Pro won't charge

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hzaki
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Re: Ticwatch Pro won't charge

Post by hzaki » Sun May 05, 2019 11:31 am

This is exactly the case with me, what shall be done in this case?

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Aathif Mahir
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Re: Ticwatch Pro won't charge

Post by Aathif Mahir » Tue May 07, 2019 9:54 am

jnl wrote:
Mon Apr 29, 2019 3:46 am
My charging cradle died today after about 7 months of use. Obviously, this is a common problem. Does Mobvoi send a replacement charger when this problem occurs?
Hi jnl,

Yes, if the product was purchased through one of our official stores, we can provide a replacement as long as no man-made damage occured. To request a replacement, please submit a warranty request at support.mobvoi.com using a computer and not a mobile device. Once received, our after-sales team will review the request and then update you via email within a few business days.

Aathif Mahir
Mobvoi Global Moderator

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Moritz
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Re: Ticwatch Pro won't charge

Post by Moritz » Mon May 13, 2019 6:38 pm

Actually inside the Charger there is just a circuitboard with the spring loaded contact pins on it. There is nothing regulating the amperage in it.

Imagine bad contact from the spring loaded pins to the watch caused by dirt, corrosion or so at 1 ampere or more if a more powerful charger is used. The contact will heat up until the spring below the contact pin will glow and loose tension or the solder on that little cicuitboard will melt.
In order to avoid that make sure the contact pins and contact points on the watch are always clean when charging.

There is actually no electronics inside the charging tray itself that could fail, Its all mechanic.

I started to make it a habit to me to spin the watch left and rigt just by a few degrees to kind of "scratch" those pins on the contact points in order to make better contact.

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boonpiew
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Re: Ticwatch Pro won't charge

Post by boonpiew » Tue May 14, 2019 10:07 pm

Just encounter this issue yesterday, :( :( .

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ukkid89
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Re: Ticwatch Pro won't charge

Post by ukkid89 » Fri May 24, 2019 11:15 am

Add mine to the list. Love the watch. I usually charge it off a USB port on the end of an outlet strip where we charge all devices in the kitchen. This one time I used the USB port on the front of the in-dash radio of my car while on an 11 hour trip. Got to the destination and my watch is dead. Have the same result. When placed upon the charging dock I get the little lightning bolt and it will vibrate but it never takes a charge.

I got mine as a Christmas gift, how do I get the dock replaced?

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paolocorpo
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TICWATCH PRO doesn't charge

Post by paolocorpo » Mon Jul 08, 2019 4:37 pm

HI to everybody
with today I have a big issue
My TICWATCH PRO (0,5 year old) is not able to charge
It is updated to the last firmware (H)
I am using the official charger
I have tried to change electric adapter wo solution
I have tried to clean the contacts of the watch and of the charger
How to fix this big issue ??
Thanks for the support

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paolocorpo
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Re: Ticwatch Pro won't charge

Post by paolocorpo » Mon Jul 08, 2019 4:43 pm

+ 1 Here
I have the same ISSUE
My TICWATCH PRO is correctly updated and 0,5 y old
I don't understand if MOBVOI is confirming the relation with AMperage of adapter or not
But ... now ???
Which is the solution ??
I have created warranty ticked ID 17140

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cylee
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Re: Ticwatch Pro won't charge

Post by cylee » Mon Jul 08, 2019 11:32 pm

I have the same issue. Purchased mine at the airport in April and it died a few days ago. Seems like there is something wrong with the charging dock as I've only plugged in to regular USB charging head and was working since Apr.

Mobvoi, how can I get a replacement?

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Aathif Mahir
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Re: Ticwatch Pro won't charge

Post by Aathif Mahir » Tue Jul 09, 2019 11:13 am

cylee wrote:
Mon Jul 08, 2019 11:32 pm
I have the same issue. Purchased mine at the airport in April and it died a few days ago. Seems like there is something wrong with the charging dock as I've only plugged in to regular USB charging head and was working since Apr.

Mobvoi, how can I get a replacement?
Hi cylee,

We are really sorry for the issue your faced with Ticwatch's Charger, Please create a warranty ticket on below link to get it replaced.
http://support.mobvoi.com/

Aathif Mahir
Mobvoi Global Moderator

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paolocorpo
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Re: TICWATCH PRO doesn't charge

Post by paolocorpo » Wed Jul 10, 2019 6:48 am

I have created warranty ticked ID 17140
I have not received back any feedback from MOBVOI support team

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