Ticwatch Pro won't charge

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Re: Ticwatch Pro won't charge

Post by kahayden08 » Thu Oct 31, 2019 5:00 pm

The issue I have had recently is my watch will charge fine if it's just low on battery. If it's completely dead, it will take forever to get any type of charge to it. It has the charging icon but it will not do anything else.

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Re: Ticwatch Pro won't charge

Post by 9k2/s53co » Tue Nov 05, 2019 10:29 am

Aathif Mahir wrote:
Wed Oct 02, 2019 9:37 pm

Hi tjggriffin1,

We now provide upgraded charging cradle that supports more voltage and ampear's, Therefore Please create a warranty ticket based on your issue to get a replacement charging cradle in the below link.

Aathif Mahir
Mobvoi Global Moderator

just received my TicWatch PRO back from repair centre. They replaced charging cradle.
How could I know if this is "upgraded" cradle or still the same, old type ? When I check it, it says: Input: 5V, 1A(MAX), Output: 5V, 0.8A (Rated)
Thanks, Tomi.

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Re: Ticwatch Pro won't charge

Post by info1 » Wed Nov 06, 2019 4:30 pm

For those who want the skip the "support" phase to get a new charger:
You can get a new one here for just a few bucks https://www.gearbest.com/smart-watch-ac ... id=1433363

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