Step counter and heat rate not working

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Pauld0051
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Step counter and heat rate not working

Post by Pauld0051 » Sat Mar 23, 2019 12:33 am

Hey there.

I've looked through the forum and can not find the solution to my particular set of issues that are plaguing my ticwatch pro.

The step counter has stopped completely and heat rate sensor also.

I first noticed after I flew for a few hours and set phone and watch in flight mode.

I read that you need to update Facer. I had once installed it but had uninstalled it not long later after finding I didn't need it. So I just reinstalled Facer again to see if this will get my watch to work, but still not working.

I have Heart Trace installed and this hasn't sent anything to my watch for around 2 weeks. And steps the same.

How do I fix this?

Thanks kindly.

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Pauld0051
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Step counter and heat rate not working

Post by Pauld0051 » Sat Mar 23, 2019 8:50 am

I have looked at the forum and can not find the answer to why my step counter and heart rate monitor has stopped working.

I use Heart Trace for heart rate but this also isn't working.

No steps or heart counting for about 2 weeks.
I read that it might be to do with facer, but I had not installed facer for more than a test and uninstall minutes later several weeks ago. So I can not see this being the cause.

Despite that I tried today to install facer but nothing changed. Still no counting of steps or heart rate.

Any suggestions?

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Zoran81
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Re: Step counter and heat rate not working

Post by Zoran81 » Mon Mar 25, 2019 11:38 am

I have similar issue.

I disabled all Tic apps and insted I used Google Fit for fitness and activity tracking and Heart Trace 2 for 24h heart rate monitor.
Since Android H system update Heart Trace stopped working. Actually on I could monitor heart rate when I opened the app on watch, also it showed heart rate on watch face but when I opened Heart Trace app or Google Fit app on smartphone there were no records.
I read on Reddit that it can be that Heart Trace app is not compatible with H system update but then I saw that this app was not updated since last year and I wander will it be updated.

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