Step counter ticwatch pro far from accurate

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florence.et.richard
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Re: Step counter ticwatch pro far from accurate

Post by florence.et.richard » Wed May 06, 2020 1:16 pm

Hello,

I think we should open a ticket with Mobvoi.

I also have a problem of step counting with my TicWatch Pro 2020.

I compare it with an Amazfit GTR, an LG Watch R as well as with a Xiaomi band 2 and I have big differences in counting with the TicWatch.
Here is an example for 4:00 p.m .:

Image

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Aathif Mahir
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Re: Step counter ticwatch pro far from accurate

Post by Aathif Mahir » Sat May 09, 2020 2:16 pm

florence.et.richard wrote:
Wed May 06, 2020 1:16 pm
Hello,

I think we should open a ticket with Mobvoi.

I also have a problem of step counting with my TicWatch Pro 2020.

I compare it with an Amazfit GTR, an LG Watch R as well as with a Xiaomi band 2 and I have big differences in counting with the TicWatch.
Here is an example for 4:00 p.m .:

Image
Hi florence,

Unfortunately, we can't test our data with different smartwatches because different OEMs use different algorithms to detect steps. We use hand movements to detect number of steps therefore difference in steps between other OEMs is totally normal.

Aathif Mahir
Mobvoi Lead Moderator

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paolocorpo
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Re: Step counter ticwatch pro far from accurate

Post by paolocorpo » Sun May 10, 2020 2:52 pm

I am adding my personal experience
I am using Google Fit and MobVoi app on iPhone 7 and TICPro
All devices and app are updated to the last version
I always face a numer of steps saved by Mobvoi app bigger than that saved by Google Fit
More or less the surplus is around 30%
I have read on this topic (and others too) the suggestion to unset the gesture that switch on the screen when the wrist is rotated)
SO ... on next days I will verify if this can be considered a simple workaround
I love the gesture that I switched off so ... I am kindly asking to developer Mobvoi team to keep under their attention the issue
Thank you
Paolo

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