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Re: Steps Vs distance

Posted: Wed Aug 07, 2019 5:12 pm
by Aathif Mahir
Emsiger wrote:
Mon Aug 05, 2019 1:04 pm
Dear Mobvoi team and moderator, is there an outcome already available? As you sad...the problem is under investigation, I would like to see some feedback from your side.
Brgds Emsiger
Hi Emsiger,

Please provide the following details
- Phone model and system version
- Wear OS app version
- Ticwatch build number (under System -> Setting -> About)

Aathif Mahir
Mobvoi Global Moderator

Re: Steps Vs distance

Posted: Thu Aug 08, 2019 11:00 am
by iraarnon
Well, i suffer from same problems mentioned here and even wrote a post about it,but without any progress.
Distance calculated by mobvoi is totally different from google fit figures.
That is very strange and makes the watch unuseful.
I have the latest watch fitmware and latest wear os.
My phone is OP 3 with latest pie update 5.0.4
That problem must be fixed.
Thanks.

Re: Steps Vs distance

Posted: Thu Aug 08, 2019 12:18 pm
by Aathif Mahir
iraarnon wrote:
Thu Aug 08, 2019 11:00 am
Well, i suffer from same problems mentioned here and even wrote a post about it,but without any progress.
Distance calculated by mobvoi is totally different from google fit figures.
That is very strange and makes the watch unuseful.
I have the latest watch fitmware and latest wear os.
My phone is OP 3 with latest pie update 5.0.4
That problem must be fixed.
Thanks.
Hi iraarnon,

Please provide the following details
- Phone model and system version
- Wear OS app version
- Ticwatch build number (under System -> Setting -> About)

Aathif Mahir
Mobvoi Global Moderator

Re: Steps Vs distance

Posted: Tue Aug 13, 2019 8:26 am
by alexigor93
A month has passed and the problem is still not fixed.
I'm really thinking about selling the watch and buying a samsung one since Mobvoi is not offering any support for a 250€ device.

Re: Steps Vs distance

Posted: Tue Aug 13, 2019 1:03 pm
by garrywadams
alexigor93,
I'm new to the Moderators group. Let me check with the support team and see where this issue is at.

In the meantime, can you answer a couple of questions?
  • Which app is showing a higher value, Google Fit, or Mobvoi?
  • Are steps and distance both different between apps, or are they the same for one and different for the other?
  • Do you have "Track activity metrics" enabled for your phone in Google Fit settings?

-garrywadams
Mobvoi Global Moderator

Re: Steps Vs distance

Posted: Wed Aug 14, 2019 7:24 am
by alexigor93
garrywadams wrote:
Tue Aug 13, 2019 1:03 pm
alexigor93,
I'm new to the Moderators group. Let me check with the support team and see where this issue is at.

In the meantime, can you answer a couple of questions?
  • Which app is showing a higher value, Google Fit, or Mobvoi?
  • Are steps and distance both different between apps, or are they the same for one and different for the other?
  • Do you have "Track activity metrics" enabled for your phone in Google Fit settings?

-garrywadams
Mobvoi Global Forum Moderator
Sunday I went for a walk and this are the results:
- Google Fit counted 27765 steps and a distance of 21,56 km (somewhat correct).
- Mobvoi app counted 27339 steps and a distance of 25,59 km, which is totally insane, because that would mean that my steps are almost a meter long.

The "track activity metrics" on G Fit on my phone is disabled. My phone doesn't record any step if the watch is not connected.

Re: Steps Vs distance

Posted: Wed Aug 14, 2019 11:08 am
by Emsiger
@ Aathif,

sorry for the late reply.
Here are the requested information,

- Phone model and system version: HUAWEI Mate 20 Pro, Android Version 9, EMUI 9.1.0
- Wear OS app version: 2.26.0.260128045.gms
- Ticwatch build number: PWDD.190617.007

Pls keep me up to date concerning the issue.

@ garrywadams

I recommend, pls read the complete thread/article, because there are a lot example and screenshot given from my side, which will answer the question to alexigor93 already.
Or much better as suggestion: Take a ticwatch pro, and start walking. Pls check the achieved steps afterwards on your watch or Mobvoi app and let us known the distance in km.
Actual I just walked 1331 steps till now and the distance was calculated, much to high with 1,33 km.

brgds emsiger

Re: Steps Vs distance

Posted: Wed Aug 14, 2019 3:33 pm
by garrywadams
@emsgiger
I apologize. You're right, there's a lot of data already in the thread. I'll sync up with Aathif before jumping in, it looks like he's been on this issue for a while.

-garrywadams
Mobvoi Global Moderator

Re: Steps Vs distance

Posted: Sat Aug 31, 2019 3:06 pm
by Aikon81
Hi,

i am having the same Problem. In my case it seems to be more than 100cm per step.
ATM its showing 8727 Steps with 9,55 km distance :?:

regads

Re: Steps Vs distance

Posted: Sun Sep 01, 2019 1:13 am
by Aathif Mahir
Aikon81 wrote:
Sat Aug 31, 2019 3:06 pm
Hi,

i am having the same Problem. In my case it seems to be more than 100cm per step.
ATM its showing 8727 Steps with 9,55 km distance :?:

regads
Hi Aikon81,

Thanks addressing the isssue, Our engineers currently investigating on this, will provide an update on this soon.

Aathif Mahir
Mobvoi Global Moderator