Slow Charging since yesterday

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shields.brad
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Slow Charging since yesterday

Post by shields.brad » Tue Oct 08, 2019 5:52 am

My watch charged very slowly overnight. It went flat soon after it put it on. I tried charging on a 1a charger and also from a USB on my computer. After 4 hours it got to 11%. The cable didn't move over the last few days. No drops for the watch. It is about 10 Months old

I hope it is the cable. How do I get a replacement?

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Wegas
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Re: Slow Charging since yesterday

Post by Wegas » Tue Oct 08, 2019 3:00 pm

Very important topic, lol,. Go to mobvoi webshop and order new one... And first- try to clean 4 points on watches with alcohol.

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Aathif Mahir
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Re: Slow Charging since yesterday

Post by Aathif Mahir » Wed Oct 09, 2019 4:31 am

shields.brad wrote:
Tue Oct 08, 2019 5:52 am
My watch charged very slowly overnight. It went flat soon after it put it on. I tried charging on a 1a charger and also from a USB on my computer. After 4 hours it got to 11%. The cable didn't move over the last few days. No drops for the watch. It is about 10 Months old

I hope it is the cable. How do I get a replacement?
Hi shields.brad,

Please create a warranty ticket based on your issue in the below link.
https://support.mobvoi.com/

Aathif Mahir
Mobvoi Global Moderator

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