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Strap issues...

Posted: Sun Jun 21, 2020 7:59 am
by stubaby1985
Hoping somebody can help...

My strap on a pro (the old one) keeps popping off if I make any kind of movement with my wrist (I.e. bending when doing pressups or weights etc) and it seems that the hole for the strap in the body of the watch as become slightly worn, making it larger.

Is there any way this can be repaired or the body of the watch replaced?

Cheers
Stu

Re: Strap issues...

Posted: Mon Jun 29, 2020 1:40 pm
by garrywadams
Stu,
Can you share a picture of the hole?
Could it be that the pin is bent and that's what is causing it to pop out? It seems more likely that the issue is with the strap than the watch body itself. The poly-carbonate body is much more durable than the pin that holds the strap in place.

Replacement straps are only about $10-$15 either on the Mobvoi site or directly on Amazon. Any 22mm band should fit.

-garrywadams
Mobvoi Global Moderator