Stock on "Getting watch details"

Moderators: garrywadams, Chintannapster, Aathif Mahir, Sabertooth

no avatar
prodigy
Posts: 7
Joined: Sun Sep 08, 2019 1:00 pm
Cash on hand: Locked

Re: Stock on "Getting watch details"

Post by prodigy » Thu Oct 03, 2019 7:06 pm

Anything new?

User avatar
Sabertooth.
Posts: 41
Joined: Mon Sep 23, 2019 2:02 pm
Cash on hand: Locked
Bank: Locked

Re: Stock on "Getting watch details"

Post by Sabertooth. » Fri Oct 04, 2019 6:12 am

prodigy wrote:
Thu Oct 03, 2019 7:06 pm
Anything new?
Greetings prodigy!

Due to an extended holiday, I don't expect a response until Monday at the soonest.

Sabertooth
Mobvoi Global Moderator

no avatar
deluca.yari
Posts: 1
Joined: Sat Oct 12, 2019 10:15 pm
Cash on hand: Locked

Re: Stock on "Getting watch details"

Post by deluca.yari » Sat Oct 12, 2019 10:19 pm

hello, i have the same problem. Any news ? Thank you

User avatar
Sabertooth.
Posts: 41
Joined: Mon Sep 23, 2019 2:02 pm
Cash on hand: Locked
Bank: Locked

Re: Stock on "Getting watch details"

Post by Sabertooth. » Mon Oct 14, 2019 2:42 pm

deluca.yari wrote:
Sat Oct 12, 2019 10:19 pm
hello, i have the same problem. Any news ? Thank you
Greetings deluca.yari!

Sorry, I have nothing to report at this time. I continue to press this issue as a critical issue but I would suggest that you cross post to the feedback in the Mobvoi app and to support@mobvoi.com to improve the odds of an outcome.

Sabertooth
Mobvoi Global Moderator

no avatar
serranarpeggios
Posts: 3
Joined: Tue Oct 15, 2019 12:52 am
Cash on hand: Locked

Re: Stock on "Getting watch details"

Post by serranarpeggios » Tue Oct 15, 2019 12:56 am

Hello,

Same problem here. I have a Ticwatch E2 and it worked perfectly with a Xiaomi Mi A2 lite. Once I changed to a Xiaomi Redmi Note 7 it never sync again, I have try all the resets, cache clearings from bluetooth, wear os, mobvoi app, everything... never goes further from the "getting watch details".

If there is a solution please let me know. Thanks

User avatar
Sabertooth.
Posts: 41
Joined: Mon Sep 23, 2019 2:02 pm
Cash on hand: Locked
Bank: Locked

Re: Stock on "Getting watch details"

Post by Sabertooth. » Wed Oct 16, 2019 3:23 pm

Greetings Xiaomi Redmi Note 7 users!

The engineer suggests this could be an issue with the phone so please cross post your issue to your phone support channel as well to cover all the bases and improve the odds of a resolution.

Sabertooth
Mobvoi Global Moderator

Post Reply