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Re: Mobvoi App not syncing heart rate to google fit any more

Posted: Wed Jul 10, 2019 10:53 am
by Torabi
Hi Mobvoi Team,

Just wanted to say that I am very impressed by the level of support you provided me. This issue got fixed sooner that I expected and the heart rate now syncs frequently with google fit. keep up the great job and thanks again.

Re: Mobvoi App not syncing heart rate to google fit any more

Posted: Thu Jul 11, 2019 10:57 am
by enolajon
Yesterday it seemed to sync over. I wore it to bed for a few hours woke up and saw it synced over.to google.fit.

However, since then, my steps are syncing, but not.my heart rate. What's the issue?

Re: Mobvoi App not syncing heart rate to google fit any more

Posted: Thu Jul 11, 2019 12:58 pm
by enolajon
Does it happen automatically throughout the day? As I've been wearing the watch for th least 5 hours, and only the steps sync up *after* I've opened the mobvoi app and then open the google.fit app.

Surely there should be a way of.it happening automatically?

Re: Mobvoi App not syncing heart rate to google fit any more

Posted: Thu Jul 11, 2019 1:48 pm
by Sabertooth
enolajon wrote:
Thu Jul 11, 2019 12:58 pm
Does it happen automatically throughout the day? As I've been wearing the watch for th least 5 hours, and only the steps sync up *after* I've opened the mobvoi app and then open the google.fit app.

Surely there should be a way of.it happening automatically?
Greetings enolajon!

It should happen automatically and typically does. Due to instabilities that can develop over time, I recommend a first step to restart both your phone then the watch and see if the issue resolves. I restart my devices once a week but sometimes (not often) I've seen issues develop after only a few days.

In order for your issue to receive the attention it deserves, I recommend you start a new topic with the information about your watch, phone and the issue your having.

There's a complex interaction between the various software and hardware components that can easily be broken when one party makes a change that affects the others. Since more than one party is involved, it can delay the process somewhat. (i.e., chasing the other guys mistakes is unproductive.) Updates are forthcoming but are currently in internal testing. I'll need to know more to know if the update might apply to your issue (so start a new topic).

Sabertooth
Mobvoi Global Moderator

Re: Mobvoi App not syncing heart rate to google fit any more

Posted: Sat Jul 20, 2019 6:37 pm
by JOHNS0N
Hello

For me this approach isn't even working. I can see that the Mobvoi app is connected to Google Fit but the workout tracking doesn't show in fit at all, and the only way the heart rate ever syncs is when I manually press the "Read heart rate" button in the Google Fit app on the actual watch and even then it only pushes THAT reading to Google Fit. Otherwise the HR shows only in the TicPulse on the watch and the Mobvoi app on the phone. I really hope there is a solution for this as I am actually pretty impressed with the Mobvoi software, however it is very frustrating not having this data sync. Any help would be appreciated.

Re: Mobvoi App not syncing heart rate to google fit any more

Posted: Sun Jul 21, 2019 1:42 pm
by Sabertooth
JOHNS0N wrote:
Sat Jul 20, 2019 6:37 pm
Hello

For me this approach isn't even working. I can see that the Mobvoi app is connected to Google Fit but the workout tracking doesn't show in fit at all, and the only way the heart rate ever syncs is when I manually press the "Read heart rate" button in the Google Fit app on the actual watch and even then it only pushes THAT reading to Google Fit. Otherwise the HR shows only in the TicPulse on the watch and the Mobvoi app on the phone. I really hope there is a solution for this as I am actually pretty impressed with the Mobvoi software, however it is very frustrating not having this data sync. Any help would be appreciated.
Greetings JOHNS0N!

I suggest starting a new topic with your issue. Please include information about the watch and phone you are using. There is a fairly complicated process by which the information is shared and the Fit app itself has sometimes had problems but we can make sure that everything is set up properly.

Sabertooth
Mobvoi Global Moderator

Re: Mobvoi App not syncing heart rate to google fit any more

Posted: Sun Sep 01, 2019 11:52 am
by VW_Factor
Any new information for a fix on this issue? Been waiting a while for updates on applications and this still seems to be a problem for myself and my wife.

Re: Mobvoi App not syncing heart rate to google fit any more

Posted: Sun Sep 01, 2019 1:52 pm
by Sabertooth
VW_Factor wrote:
Sun Sep 01, 2019 11:52 am
Any new information for a fix on this issue? Been waiting a while for updates on applications and this still seems to be a problem for myself and my wife.
Greetings VW_Factor!

This issue with syncing the heart rate was resolved by a Google update so you may have a different issue.

First. make sure you have all the apps properly updated on your phone and the watch. On the watch, open the Play Store app and swipe down from the top to open the quick menu. Tap the My Apps (overlapping boxes) icon on the left. If any updates are available, tap update all to install them. On the phone, open the Play Store then tap the menu bars in the upper left and tap My apps and games. Tap update all to install the updates.

Next, open the Mobvoi app on your phone. Tap the watch card then Health Center then the Account (person) icon on the upper right. Tap Data Acquisition. Google Fit should be authorized (it will show remove instead of Authorize). Next open the Google Fit app on your phone and check that the Mobvoi app is a connected app, you may also see Mobvoi Fit. Open Google Fit, tap Profile on the bottom right, tap the gear icon in the upper right. Tap manage connected apps. Do you see it?

Let me know what you find!
Sabertooth
Mobvoi Global Moderators

Re: Mobvoi App not syncing heart rate to google fit any more

Posted: Sun Sep 15, 2019 7:08 am
by shay013my
Hi Sabertooth,

I followed your instructions for the fix but not working.

Any other trick to solve this issue?

Re: Mobvoi App not syncing heart rate to google fit any more

Posted: Sun Sep 15, 2019 1:28 pm
by Sabertooth
shay013my wrote:
Sun Sep 15, 2019 7:08 am
Hi Sabertooth,

I followed your instructions for the fix but not working.

Any other trick to solve this issue?
Greetings shay013my!

You can check your ticwatch permissions first as follows:
  • Phone settings - Apps - Wear OS - Notifications - Turn on 'Show notifications',and then turn on all the switches on the bottom.
  • Phone settings - Apps - Wear OS - Permissions - Turn on all of the permissions.
  • Phone settings - Apps - Wear OS - Battery - Make sure 'Optimize battery usage' shown as 'Not optimized'.
  • On the phone home screen- Click on the multitasking menu- Find Wear OS card - tap Wear OS icon - choose 'Lock this app' or the pin icon to lock the app running in phone background.
  • Phone settings- Apps- Messages -Notifications- Turn on 'Show notifications'.
  • Phone settings- Apps- another Messages app(Samsung phone has 2 text apps which are all named as Messages...) -Notifications- Turn on 'Show notifications'.
These directions can vary depending on your phone make/model and android version but the settings exist in all versions so you may have to use your best judgement to find them.

Also open the TicExercise, Tichealth and Ticpulse apps on your watch and make sure to accept any request for permissions.

Sabertooth
Mobvoi Global Moderator