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Re: Mobvoi App not syncing heart rate to google fit any more

Posted: Fri Oct 11, 2019 4:41 pm
by aarshkd
Hello, as per Sabertooth's reply saying that this issue is fixed with google update. I really doubt it. I saw multiple people here on forum(different threads) complaining about this. I also saw some new reviews on Mobvoi app on Play store still having the issue. I just would like to ask if this is going to be solved ever?

Just to make a note, Steps are being synced to the Google fit without any issue. Only HR is not being synced. I am 100% sure that 24hr HR monitoring is on in the Tic Pulse app on the watch. All permissions are given to the apps on the phones. There is not battery optimization is set for both apps.

Please please please try to look into it. It really affects my daily routine and is frustrating at a same time. If nothing happens, I have to switch to some other company.

Re: Mobvoi App not syncing heart rate to google fit any more

Posted: Fri Oct 25, 2019 5:56 pm
by DaMan
I too am not getting HR on my C2 yet. I have done all the steps previously called out. TicPulse records the HR fine. If I go to FIT on my C2 and select READ HEART RATE, it will give me an instantaneous reading and will record it. However, it will not do the 24 hour recording. Therefore, my FIT app on my phone does not show me my HR for the day. Please tell us what to do to fix this. Do I need to uninstall all my apps and reinstall?

Re: Mobvoi App not syncing heart rate to google fit any more

Posted: Mon Oct 28, 2019 5:01 am
by justingrima
Any update on this? I have had the same issue for a while on Ticwatch E and have followed all the steps in here with no luck. The issue seems to be sync between Mobvoi app and Google Fit app, as the heart rate data from the watch shows up on the Mobvoi phone app.

Re: Mobvoi App not syncing heart rate to google fit any more

Posted: Mon Oct 28, 2019 2:38 pm
by Sabertooth.
justingrima wrote:
Mon Oct 28, 2019 5:01 am
Any update on this? I have had the same issue for a while on Ticwatch E and have followed all the steps in here with no luck. The issue seems to be sync between Mobvoi app and Google Fit app, as the heart rate data from the watch shows up on the Mobvoi phone app.
Greetings justingrima!

A recent update to the Google Fit app requires you to re-apply the permissions so that would be the first step. Be sure your apps are all up to date on the phone and the watch first. Open the Play Store on your watch, swipe down from the top and tap the My Apps (overlapping boxes) icon on the right. Tap update all to update apps with updates. Open the Play Store on your phone, tap the menu lines on the upper left, tap My apps & games. If there are any updates, tap update all. Open the Google Fit app on your watch and accept any permissions requested.

Sabertooth
Mobvoi Global Moderator

Re: Mobvoi App not syncing heart rate to google fit any more

Posted: Sat Nov 23, 2019 3:16 am
by erin.k.wainwright
I too am experiencing the same issue. No syncing if HR fr mobvoi to Google fit. Both apps updated. Permissions removed and re-applied. And devices restarted. Still not working.

Re: Mobvoi App not syncing heart rate to google fit any more

Posted: Thu Jan 02, 2020 6:36 pm
by vabiraj1
I also tried all the steps and still no Heart Rate data. This is very disappointing.

Re: Mobvoi App not syncing heart rate to google fit any more

Posted: Tue Mar 31, 2020 9:23 pm
by shadysameh26
Sameh here on EMU 10.. Huwaei p30 pro

I have all the permissions good and the mobovi is authorised with Google Fit

And no heart rate data or steps!

Re: Mobvoi App not syncing heart rate to google fit any more

Posted: Fri Apr 17, 2020 12:56 am
by gjlowe
Same problem here with a TicWatch Pro and a Pixel 2 XL. Permissions applied...all apps up to date