Mobvoi Android App Won't Load After Update

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TomS
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Mobvoi Android App Won't Load After Update

Post by TomS » Sat Apr 04, 2020 3:30 pm

Hi I have a Medion Life E5004 smartphone (running Android 5.1 Lollipop) which now won't properly load the Mobvoi app after downloading/installing the latest Google PlayStore update yesterday (Version 3.14.0-828.415 dated 1 Apr 2020). When I try to run the app on my phone, I get a momentary loading of the 'white' Mobvoi opening screen and within 1-2 secs it goes away and returns my display to the current Android page I'm on.

Can you help? Do I have access to the previous release?

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Mobvoi
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Re: Mobvoi Android App Won't Load After Update

Post by Mobvoi » Thu Jun 11, 2020 9:56 am

Hello,

Please try this: Uninstall the latest Google app update on your phone. Until Google updates wearOS, you'd better not update google app on your phone. You can also disable auto-update in the play store so that it doesn't update.

Let us know if that fixes the problem, thanks!

Best,

Mobvoi

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