Ticwatch E2 - screen not working anymore

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chepapoa
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Ticwatch E2 - screen not working anymore

Post by chepapoa » Tue Jun 02, 2020 10:38 am

Recently I went for a trekking and use my Ticwatch E2. Also, I went to the ocean but I didn't swim, just to get wet, quicklly.
When I come home, I removed my Ticwatch and forget.
Four or five days after that, my Ticwatch screen didn't response.
Is there something I have to do? Apparently it is working, but screen seems to screw up.

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Mobvoi
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Re: Ticwatch E2 - screen not working anymore

Post by Mobvoi » Fri Jun 05, 2020 9:42 am

Hi,

Please try rebooting your device by holding down the side power button for 10-15 seconds, or until the watch restarts. If the device vibrates, but the display screen does not appear normally, there is likely an issue with the screen itself. If your device is eligible for a warranty replacement, please submit a warranty request at support.mobvoi.com. If your device was purchased through one of our official stores, but this issue was caused by man-made damage, please submit a repair request at support.mobvoi.com. Hope this would help, thanks!

Best,

Mobvoi

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