Battery Issue

[bh4v]

Hi,

I am having an issue with my ticpods. The ticpods seems to die within an hour of using even they are fully charged. I even tried keeping it plugged in a few hours after the green LED lights are steady and stops flashing. I also check for any firmware update and there were no new updates found either. I appreciate any information there maybe regarding resolving the issue.

[clayfell12]

Hi,

I had the exact same issue and sent mine back under warranty. Customer service was very bad and I had to remind them to send me a replacement pair but I eventually got a new pair. Haven't tried them out yet as I had to buy replacement headphones in the meantime but sending yours back and getting a replacement would be your best bet.

Hope that helps

[Mobvoi]

Hi,

I am having an issue with my ticpods. The ticpods seems to die within an hour of using even they are fully charged. I even tried keeping it plugged in a few hours after the green LED lights are steady and stops flashing. I also check for any firmware update and there were no new updates found either. I appreciate any information there maybe regarding resolving the issue.

Hi Bh4v,

We apologize for the delay you experienced. We have recently updated our warranty process to avoid delayed replacement shipments for our customer's going forward. Please apply for a warranty at support.mobvoi.com using a PC and not a mobile device.

Team Mobvoi

[joelim28]

It has always been the problem. I would recommend NOT to buy their product again as their support service sucks. Also they do not have any integrity whereby they do jot honor what they promise.

Don’t buy