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Left earbud turns off randomly

Posted: Mon May 20, 2019 6:11 pm
by riddlebox
Hello,
My left earbud just quits after a random period of time. I will be on a call and it will just turn off and I have tried:

1. Taking it out and putting it back in which results in a beep in my ear but no audio
2. Putting it back in the case for a few minutes then putting it in my ear which results in a beep in my ear but no audio.
3. Place it in the case and after the call put the right bud in the case and then make my next call and then both work.

This can happen after 10 minutes on a call, or an hour..it truly seems random.

I am not sure how else I can troubleshoot it, or of any other info to provide.

Thanks!

Re: Left earbud turns off randomly

Posted: Mon May 20, 2019 8:51 pm
by Sabertooth
Greetings riddlebox!

I asked about your issue and it was suggested that you try the following:

1. Open the phone's bluetooth menu, and select to "Unpair" or "Forget" any previous Ticpod pairings shown.
2. Place the Ticpods in their charging case, then close/open the case to restart them.
3. Insert the Ticpods into your ears, and then simultaneously tap them both 5 times. If successfully done, a message should be heard after the taps are completed. If no message is heard, repeat the above steps again.
4. Pair the Ticpods to the phone again, and test to see if the problem still persists.

Sabertooth
Mobvoi Global Moderator

Re: Left earbud turns off randomly

Posted: Mon Jun 03, 2019 1:26 pm
by barjola
Sabertooth wrote:
Mon May 20, 2019 8:51 pm
Greetings riddlebox!

I asked about your issue and it was suggested that you try the following:

1. Open the phone's bluetooth menu, and select to "Unpair" or "Forget" any previous Ticpod pairings shown.
2. Place the Ticpods in their charging case, then close/open the case to restart them.
3. Insert the Ticpods into your ears, and then simultaneously tap them both 5 times. If successfully done, a message should be heard after the taps are completed. If no message is heard, repeat the above steps again.
4. Pair the Ticpods to the phone again, and test to see if the problem still persists.

Sabertooth
Mobvoi Global Moderator
thanks for this reply, i fixed my left earbud with this!

Re: Left earbud turns off randomly

Posted: Mon Jun 03, 2019 1:48 pm
by Sabertooth
barjola wrote:
Mon Jun 03, 2019 1:26 pm
thanks for this reply, i fixed my left earbud with this!
Greetings riddlebox!

Glad to hear your problem is resolved!

Sabertooth
Mobvoi Global Moderator

Left earbud Not connected

Posted: Mon Sep 16, 2019 11:34 am
by wjvvlijmen
Hello,
Left earbud not connected to bluethooth.
Only the right earbud connects. Blue flash left earbud continue flashed

Re: Left earbud Not connected

Posted: Mon Sep 16, 2019 2:30 pm
by Sabertooth
wjvvlijmen wrote:
Mon Sep 16, 2019 11:34 am
Hello,
Left earbud not connected to bluethooth.
Only the right earbud connects. Blue flash left earbud continue flashed
Greetings wjvvlijmen!

Did you try the recommended steps?

1. Open the phone's bluetooth menu, and select to "Unpair" or "Forget" any previous Ticpod pairings shown.
2. Place the Ticpods in their charging case, then close/open the case to restart them.
3. Insert the Ticpods into your ears, and then simultaneously tap them both 5 times. If successfully done, a pairing message should be heard after the taps are completed. If no message is heard, repeat the above steps again.
4. Pair the Ticpods to the phone again, and test to see if the problem still persists.

Sabertooth
Mobvoi Global Moderator

Re: Left earbud turns off randomly

Posted: Tue Apr 14, 2020 8:21 pm
by cluneyboy
seems connectivity is an issue with alot of these wireless buds

Re: Left earbud turns off randomly

Posted: Tue Nov 24, 2020 4:12 pm
by hmw90444
I have the same problem with wireless headphones. My reason for turning off one earphone was that I forgot to turn them off after use and just put them in a case :D