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Tap three times to update

Posted: Wed Jun 05, 2019 3:43 am
by huynk
Hi,

I received an OTA update for my Ticpods, but when I tried to tap 3 times on the right bud to enter the update mode but it didn't work, the LED light kept staying in solid green and never turned to blue. Tried a lot of times but no luck, what did i miss here?

Thanks,
Huy

Re: Tap three times to update

Posted: Wed Jun 05, 2019 9:48 pm
by Aathif Mahir
huynk wrote:
Wed Jun 05, 2019 3:43 am
Hi,

I received an OTA update for my Ticpods, but when I tried to tap 3 times on the right bud to enter the update mode but it didn't work, the LED light kept staying in solid green and never turned to blue. Tried a lot of times but no luck, what did i miss here?

Thanks,
Huy
Hi huynk,

I’m thinking you just misread the instructions on the app, because the Ticpods are supposed to be turn green while updating, It'll Update after turning green.

Aathif Mahir
Mobvoi Global Moderator

Re: Tap three times to update

Posted: Thu Jun 06, 2019 4:03 am
by huynk
Hi Aathif Mahir,

Below is the screenshot of the screen where I'm stuck at. The step 3 says that the light will flash blue and then green led is steady after I tap the ear piece 3 times. But nothing happens for me.

https://www.dropbox.com/s/xx0gtdy40p2q0 ... i.jpg?dl=0

Re: Tap three times to update

Posted: Thu Jun 06, 2019 1:19 pm
by Aathif Mahir
huynk wrote:
Thu Jun 06, 2019 4:03 am
Hi Aathif Mahir,

Below is the screenshot of the screen where I'm stuck at. The step 3 says that the light will flash blue and then green led is steady after I tap the ear piece 3 times. But nothing happens for me.

https://www.dropbox.com/s/xx0gtdy40p2q0 ... i.jpg?dl=0
Hi huynk,

Can you please provide a video demonstrating your issue to support@mobvoi.com

Aathif Mahir
Mobvoi Global Moderator

Re: Tap three times to update

Posted: Thu Jul 11, 2019 6:13 am
by yujirofma
this happened to me when updating my ticpods firware.
What’s the solution for this? seems thread is stopped...

Re: Tap three times to update

Posted: Fri Jul 12, 2019 4:40 pm
by Aathif Mahir
yujirofma wrote:
Thu Jul 11, 2019 6:13 am
this happened to me when updating my ticpods firware.
What’s the solution for this? seems thread is stopped...
Hi yujirofma,

Please elaborate your issue with ticpods and also provide the version of mobvoi app and the firmware version of Ticpods.

Aathif Mahir
Mobvoi Global Moderator

Re: Tap three times to update

Posted: Sat Jul 13, 2019 6:37 pm
by yujirofma
Hi Aathif Mahir,

my problem is same as huynk, that’s why I asked.
Cannot proceed to update mode, tried following the “three tap” instructions from Mobvoi app, nothing happened to my device.
Oh, and app version? Just got updates recently so it’s ver. 3.9.0.
Firmware version? How do I know since I got the the device recently and not been updated even once. Only I know is OTA update v026 is came from support.