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Bad Services and lousy product. No integrity

Posted: Fri Nov 29, 2019 1:47 am
by joelim28
Mobvoi product does not last and even they do is only slightly over 1 year after their warranty. Their support service is bad and definitely the company does not have any integrity. They do not honor their promise and email.

Believe those who sent back their product for warranty will receive an email stating the instructions and where to send. They also stated that shipping is covered by Mobvoi. However, after sending back, they do not want to reimburse and takes extremely long time to reply.

Don’t buy their product.

Re: Bad Services and lousy product. No integrity

Posted: Fri Nov 29, 2019 5:31 am
by Aathif Mahir
joelim28 wrote:
Fri Nov 29, 2019 1:47 am
Mobvoi product does not last and even they do is only slightly over 1 year after their warranty. Their support service is bad and definitely the company does not have any integrity. They do not honor their promise and email.

Believe those who sent back their product for warranty will receive an email stating the instructions and where to send. They also stated that shipping is covered by Mobvoi. However, after sending back, they do not want to reimburse and takes extremely long time to reply.

Don’t buy their product.
Hi joelim28,

You can contact our support team with your issue and hopefully they'll figure out your issue as soon as possible. Please contact our support team
Support@mobvoi.com

Aathif Mahir
Mobvoi Global Moderator