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TicSleep causing Tichealth and ticpulse to stop

Posted: Sun Nov 24, 2019 2:02 pm
by bverdon
So... several times now I had to uninstall ticsleep to get tichealth and ticpulse to start working again... very strange.

After that, I re-installed ticpulse and everything is working fine.

Any thoughts?

Re: TicSleep causing Tichealth and ticpulse to stop

Posted: Wed Nov 27, 2019 1:40 pm
by garrywadams
There was a known bug in the initial release of the TicSleep app which caused the TicHealth and TicPulse apps to crash. The apps have all been updated, so it sounds like after removing and reinstalling the app you now have the latest version. Some have reported that a factory reset was necessary to restore functionality, but installing the available updates and clearing app data for TicHealth should fix the problem.

-garrywadams
Mobvoi Global Moderator

Re: TicSleep causing Tichealth and ticpulse to stop

Posted: Wed Nov 27, 2019 7:12 pm
by bverdon
Not sure that is is though... I have had to do it several times after I install another software package.. it almost seems like there is a conflict with how the other watchfaces interact with the ticwatch health apps... as I have also seen those... and ticpulse stop working until I uninstall and re-install tic sleep

I think one time just clearing the ticsleep cache did it too.. will have to try that again to verify

Re: TicSleep causing Tichealth and ticpulse to stop

Posted: Fri Nov 29, 2019 4:26 pm
by garrywadams
When it happened on my TWP 4G I had to clear data for TicHealth. It was causing TicHealth, TucPulse, and the Heartbeat watch face to all crash, as well as resetting my step count multiple times throughout the day.
After a couple of days of clearing data I did a full factory reset of the watch. The issue has not come back since the full reset.

-garrywadams
Mobvoi Global Moderator

Re: TicSleep causing Tichealth and ticpulse to stop

Posted: Wed Dec 11, 2019 4:40 pm
by bverdon
I recently had to reset my watch to factory defaults to move to a new phone...

same thing... had to uninstall TicSleep to get the ticpulse and tipexercise apps to work correctly.

Re: TicSleep causing Tichealth and ticpulse to stop

Posted: Sat Dec 14, 2019 3:25 pm
by garrywadams
bverdon, I know we connected offline, but I'm posting here to close the loop.

Can you please pull a debug log of the issue so we can share it with the product support team?

Launch the "WearOS" app on your phone or tablet. Tap on the three vertical dots on the top right hand corner of the screen and click on “Take Bug Report on Watch” to capture a bug report from the watch.
On the watch, you will see a notification card with the text “Bug report #X is being generated”. Perform whatever actions you are seeing (such as launching the TicPulse app to make it crash, etc. It can take up to 20 minutes for the bug report to be generated and transferred to your phone.
Once the bug report is done, the notification card on the watch changes to “Bug report #X captured” and you will receive a notification on the phone that reads “Wearable bug report finished. Tap to send." Tap on this notification and chose a destination for your bug report (like Google Drive/Dropbox/etc) where you can share a link.

Thanks for your assistance in tracking this issue down!

-garrywadams
Mobvoi Global Moderator

Re: TicSleep causing Tichealth and ticpulse to stop

Posted: Thu Jan 02, 2020 12:37 pm
by bverdon
Just a quick update... looks like the latest update to the tichealth app fixes the ticsleep issues... everything appears to be working. You have to make sure that you update both the Mobvoi app on the mobile and the tichealth app on the watch

Now I am trying to figure out why I no longer receive Active Sync (Exchange) email notifications on the watch... will start a new thread ...
:(

Re: TicSleep causing Tichealth and ticpulse to stop

Posted: Sun Jan 19, 2020 12:46 pm
by garrywadams
Thanks for closing the loop on your TicSleep issue. Updating all Mobvoi apps to the latest version is the current fix for this issue.

-garrywadams
Mobvoi Global Moderator