Sound from the watch stopped

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moudy100
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Sound from the watch stopped

Post by moudy100 » Tue Jan 07, 2020 11:13 pm

Mt watch was working good until the sound stop and the problem is I am in Egypt now and there isn't a store for Mobvoi in Egypt to go.... any way to fix this problem?
i made many times reset and I tried many ways but still have a sound problem.

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marty21
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Re: Sound from the watch stopped

Post by marty21 » Sun Feb 09, 2020 10:52 am

Hello, from time to time, only vibrations work, but no sound, despite all the settings. Resetting your watch or phone and reinstalling does not help. Thank you

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Mobvoi
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Re: Sound from the watch stopped

Post by Mobvoi » Wed Jun 03, 2020 10:09 am

Hello,

Please try rebooting your device by holding down the side power button for 10-15 seconds, or until the watch restarts. If the device vibrates, but it has no sound, there is likely an issue with the watch itself. If your device is eligible for a warranty replacement, please submit a warranty request at support.mobvoi.com. If your device was purchased through one of our official stores, but this issue was caused by man-made damage, please submit a repair request at support.mobvoi.com. Hope this would help, thanks!

Best,

Mobvoi

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