No sound or vibration on text notifications

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hank.morgan47
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No sound or vibration on text notifications

Post by hank.morgan47 » Sat Jan 11, 2020 8:21 am

I receive texts and the notification pops up on my watch but there is no sound or vibration. I've checked all of the notification settings on the watch and on my phone in Wear OS. I've checked the sound settings on my watch. I've tried different messaging apps. I've reinstalled messaging apps on my phone and my watch. I've done a factory reset on my watch. Has anyone had this problem?

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moudy100
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Re: No sound or vibration on text notifications

Post by moudy100 » Sat Feb 01, 2020 7:30 pm

Me too i have sound issuse - there is no sound - was work fine then stop suddenly :-( but i have vibrate

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garrywadams
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Re: No sound or vibration on text notifications

Post by garrywadams » Mon Feb 03, 2020 5:46 pm

I haven't seen this issue. Do sounds in your apps work?
If you set the volume in sound settings it should play a sample tone to hear the volume.
You can try starting a workout with TTS enabled.
Or you can test music from Google Play music.

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marty21
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Re: No sound or vibration on text notifications

Post by marty21 » Sun Feb 09, 2020 10:51 am

Hello, from time to time, only vibrations work, but no sound, despite all the settings. Resetting your watch or phone and reinstalling does not help. Thank you

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garrywadams
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Re: No sound or vibration on text notifications

Post by garrywadams » Mon Feb 10, 2020 11:51 pm

It's hard to say for sure. If sound is enabled, but you don't hear anything including system sounds and media audio, that may be a hardware issue. That is not normal/expected behavior. Have you submitted a support case with Mobvoi yet?

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marty21
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Re: No sound or vibration on text notifications

Post by marty21 » Tue Feb 11, 2020 8:42 am

I still contacted support because this problem had occurred before, but helped restart the device.
  Now the problem has returned and restarting the device does not help.
  I think this is a software problem.

Thank you

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