Page 1 of 1

No sound or vibration on text notifications

Posted: Sat Jan 11, 2020 8:21 am
by hank.morgan47
I receive texts and the notification pops up on my watch but there is no sound or vibration. I've checked all of the notification settings on the watch and on my phone in Wear OS. I've checked the sound settings on my watch. I've tried different messaging apps. I've reinstalled messaging apps on my phone and my watch. I've done a factory reset on my watch. Has anyone had this problem?

Re: No sound or vibration on text notifications

Posted: Sat Feb 01, 2020 7:30 pm
by moudy100
Me too i have sound issuse - there is no sound - was work fine then stop suddenly :-( but i have vibrate

Re: No sound or vibration on text notifications

Posted: Mon Feb 03, 2020 5:46 pm
by garrywadams
I haven't seen this issue. Do sounds in your apps work?
If you set the volume in sound settings it should play a sample tone to hear the volume.
You can try starting a workout with TTS enabled.
Or you can test music from Google Play music.

-garrywadams
Mobvoi Global Moderator

Re: No sound or vibration on text notifications

Posted: Sun Feb 09, 2020 10:51 am
by marty21
Hello, from time to time, only vibrations work, but no sound, despite all the settings. Resetting your watch or phone and reinstalling does not help. Thank you

Re: No sound or vibration on text notifications

Posted: Mon Feb 10, 2020 11:51 pm
by garrywadams
It's hard to say for sure. If sound is enabled, but you don't hear anything including system sounds and media audio, that may be a hardware issue. That is not normal/expected behavior. Have you submitted a support case with Mobvoi yet?

-garrywadams
Mobvoi Global Moderator

Re: No sound or vibration on text notifications

Posted: Tue Feb 11, 2020 8:42 am
by marty21
I still contacted support because this problem had occurred before, but helped restart the device.
  Now the problem has returned and restarting the device does not help.
  I think this is a software problem.

Thank you