Can't make phone call from watch using Phone app (or Google assistant)

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edwardsjh
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Can't make phone call from watch using Phone app (or Google assistant)

Post by edwardsjh » Sat Mar 07, 2020 11:15 pm

I know many, including me, have been unable to make a call or send a text using Google assistant. However, I can not make a call using the phone app on my watch, no matter whether I dial it, select through contacts, or speak it. I've gone through and activated every permission and setting I could find, both on the watch and my phone Moto Z2.

When I use the watch to attempt a call, it very briefly will go to the phone screen, then almost immediately provide the message "turn on mobile network, turn off airplane mode or turn off battery saver mode to make a call". I do not have cell on the watch and have it turned off in connectivity; airplane mode is off, and can't find battery saver mode (I read it was eliminated in one of the updates.

How can I initiate a phone call from my watch? Thanks in advance for any help.

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garrywadams
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Re: Can't make phone call from watch using Phone app (or Google assistant)

Post by garrywadams » Mon Mar 09, 2020 1:26 am

Have you tried the settings here:
https://forum.mobvoi.com/viewtopic.php? ... 011#p67011
This has fixed it for some.

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jose
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Re: Can't make phone call from watch using Phone app (or Google assistant)

Post by jose » Mon Mar 09, 2020 8:51 am

A mi me pasa lo mismo, no puedo hacer llamadas.
Alguna solución?

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edwardsjh
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Re: Can't make phone call from watch using Phone app (or Google assistant)

Post by edwardsjh » Mon Mar 09, 2020 4:07 pm

Garry, I did see that before. I have the first item "Play voice..." activated. However, I can not find the second screen shot menu anywhere. When I open "Phone" app, it just shows dial pad icon, call history and my contacts. I also looked in the App info for the phone app and did not see such an option. Any ideas on how/where to find the 2nd screen shot?

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Re: Can't make phone call from watch using Phone app (or Google assistant)

Post by edwardsjh » Wed Mar 11, 2020 3:16 pm

I did find the second screen, it does now pop up. I'm not sure why it didn't to begin with. Thanks for the screen shots. Now, if we could only get messages to work using Google Assistant, that would make my watch smart. Any news on a fix for this?

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Re: Can't make phone call from watch using Phone app (or Google assistant)

Post by wen.b93 » Tue Oct 20, 2020 6:30 pm

So, I was having the same exact issue. When I selected a call from the watch, and the watch prompted me to select either, use my phone, or my watch, I would select my watch since I was using my watch. That is when I got the (turn my mobile service on, turn off Airplane Mode, or turn off battery saver) message. I do not have Cellular on my watch, nor do I have phone number sharing. I am connected through Bluetooth. Anyway, I decided to select call using my phone when trying to call from my watch and it worked perfectly. The confusion was, I thought since I was trying to call using the watch, I should select call using my watch. That option is for when you have a shared number or Cellular on your watch. The proper selection should be to call using your phone since you are connected to the phone via bluetooth. Not sure if that was the problem you had, but it worked for me. Good luck.

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