Sensors not working and low battery on TN display

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Sunaj.r
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Sensors not working and low battery on TN display

Post by Sunaj.r » Sun Jan 31, 2021 1:13 am

I received my Tic Watch pro 3 Jan 29th. I charged it to 100% and did the usual set up on my phone and when i turned on the watch the LCD screen battery was blinking and there was no measurement of heart rate and spo2. None of the sensors are working and only the step counter shows the details. Really disappointed, Customer service giving the same advise of shipmode, which i tried and also tried all other things suggested earlier in the forum. There is no proper response to this issue from moderators apart from them saying they are looking into this issue from last Dec! Can you guys at least provide a clear message and tell us if its a hardware or firmware issue!!

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pjguirado
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Re: Sensors not working and low battery on TN display

Post by pjguirado » Sat Feb 06, 2021 8:37 am

I have the same problem. The sensors doesn't work. Only steps.
Have your solve the issue?

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atunguyd
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Re: Sensors not working and low battery on TN display

Post by atunguyd » Mon Mar 15, 2021 5:49 pm

I got good news for you and bad news - sensors will work again normally after you go into recovery mode or shipping mode - but then after than you will have the worst battery life ever - like 8 hours maximum. I have gone back to my Ticwatch S2 as that now has better battery time than my new Pro 3 that is only 2 months old.

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