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ticwatch pro always loose pairing with phone...

Posted: Wed Apr 01, 2020 9:19 pm
I don't know if it's the right place to request help for a very annoying issue...
if not please move it or tell me were to go, thank's.

my problem, each time my watch and phone are out of range, they loose pairing information, and I get a new pairing code I have to validate on both sides (phone and watch).
It's occurs between 10 and 20 times per day...

It is very very annoying...

my watch model is WF12096
Tic watch pro 0510
Wear OS 2.16
BUILD PWDD.190617.007

My phone is a samsung A40.

Can you help me to solve this issue?

Thank you very much.