No dispatch email or confirmation of payment?

Moderators: garrywadams, Aathif Mahir, Sabertooth

Post Reply
no avatar
aimee.cook
Posts: 1
Joined: Mon Jun 29, 2020 11:35 am
Cash on hand: Locked

No dispatch email or confirmation of payment?

Post by aimee.cook » Mon Jun 29, 2020 11:37 am

Hi,

I bought a watch that I need for a Birthday direct from mobvoi but have had no confirmation email and zero communication on dispatch times .
Has any body else experienced this? There doesn't seem to be a live chat function and the tracker on their site does not work?


Im starting to feel like ive been scammed and I should report to the ICO / Bank?

User avatar
garrywadams
Posts: 268
Joined: Sat May 04, 2019 3:05 pm
Cash on hand: Locked
Bank: Locked
Location: Springfield, MO

Re: No dispatch email or confirmation of payment?

Post by garrywadams » Mon Jun 29, 2020 1:56 pm

Aimee,
Did you receive an order number or confirmation on the site? You should have received a confirmation email as well. Could it be that there was a typo in the email address you entered in the order form? I've ordered several items off of the Mobvoi store/website and the email confirmation usually comes right through.
If you have an order number I can check with customer service and see what the status is. I know with COVID many orders and processes have been delayed.

Thanks.

-garrywadams
Mobvoi Global Moderator

Post Reply