- Open the phone's bluetooth menu, and select to "Unpair" or "Forget" any previous TicPod pairings shown.
- Place the TicPods in their charging case, then close/open the case to restart them.
- (Optional) If only one of the TicPods is connecting, insert the TicPods into your ears, and then simultaneously tap them both 5 times. If successfully done, a pairing message should be heard after the taps are completed. If no message is heard, repeat the above steps again.
- Pair the TicPods to the phone again, and test to see if the problem still persists.