ticpod anc doesn't work together

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arte.julien
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ticpod anc doesn't work together

Post by arte.julien » Wed Jul 22, 2020 11:53 am

Hello.

my ticpod was working nice, un til yesterday.

they are both working, but not at the same time.

if I'm wearing only one, it's working (left or right)

If I'm wearing both only a random one is working :-(

I've tried to un sync and sync several time, but still the issues ...
I've tried with another phone, same behaviour.

how Can I fix this ?

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Aathif Mahir
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Re: ticpod anc doesn't work together

Post by Aathif Mahir » Tue Jul 28, 2020 6:52 am

arte.julien wrote:
Wed Jul 22, 2020 11:53 am
Hello.

my ticpod was working nice, un til yesterday.

they are both working, but not at the same time.

if I'm wearing only one, it's working (left or right)

If I'm wearing both only a random one is working :-(

I've tried to un sync and sync several time, but still the issues ...
I've tried with another phone, same behaviour.

how Can I fix this ?
Hi julien,

We are really very sorry for the issue your facing with TicPods ANC, Please do the following steps to reset your TicPods ANC

1. Please clear Ticpods ANC from your phone's bluetooth paired list and then turn off the bluetooth on your phone.
2. Put both earbuds into the charging case and close the case and charge for 30 seconds.
3. Please find a tutorial video in the below link for step 3
https://ticwatch.zendesk.com/attachment ... 807812.MP4
4. Waiting for 5 seconds and turn on the bluetooth on your phone and start the pairing again.

Aathif Mahir
Lead Mobvoi Moderator

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ksbaguio
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Re: ticpod anc doesn't work together

Post by ksbaguio » Wed Aug 05, 2020 8:57 am

The link for the tutorial on how to reset the Ticpods ANC is not working. Is there an update to this? I have the same problem of not having both sync.

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Aathif Mahir
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Re: ticpod anc doesn't work together

Post by Aathif Mahir » Wed Aug 05, 2020 11:53 am

ksbaguio wrote:
Wed Aug 05, 2020 8:57 am
The link for the tutorial on how to reset the Ticpods ANC is not working. Is there an update to this? I have the same problem of not having both sync.
Hi ksbaguio,

Sorry for broken link, will share a updated link as soon as possible.

Aathif Mahir
Mobvoi Lead Moderator

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vpich
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Re: ticpod anc doesn't work together

Post by vpich » Mon Sep 21, 2020 7:57 am

Any update on tutorial? I have same issue

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