Firmware update does not work

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chrisonline1205
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Firmware update does not work

Post by chrisonline1205 » Fri Jan 17, 2020 5:56 pm

I get my new TicPods 2 today and got an info about a new firmware.
But if I add the TicPods into the case I see only on the phone "Connecting" and nothing happens.
After some time I get the info that it does not work and I should check the case again.

Any info how I can update th TicPods?

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Sabertooth.
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Re: Firmware update does not work

Post by Sabertooth. » Sat Jan 18, 2020 2:15 pm

chrisonline1205 wrote:
Fri Jan 17, 2020 5:56 pm
I get my new TicPods 2 today and got an info about a new firmware.
But if I add the TicPods into the case I see only on the phone "Connecting" and nothing happens.
After some time I get the info that it does not work and I should check the case again.

Any info how I can update th TicPods?
Greetings chrisonline1205!

The steps you are taking to perform the update are unclear. Do you have the Mobvoi app installed on your phone? When you open the Mobvoi app, do you have the Ticpods 2 showing a card? If not, you can add them. If you tap the sliders in the upper right corner of the TicPods 2 card, it opens the settings. Scroll down to Upgrade headset. There should be a red dot next to the entry if an update is available. During the upgrade, keep the TicPods close to the phone (within a couple hand spans). If the update fails and the retry fails, clear the cache of the Mobvoi app and try again. To clear the cache, open the Phone settings then apps & notifications > app info > locate the Mobvoi app and tap it. Tap Storage then clear cache.

Sabertooth
Mobvoi Global Moderator

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nerd-herd
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Re: Firmware update does not work

Post by nerd-herd » Sun Jan 19, 2020 12:39 pm

Hi,

I have the same problem. My mobvoi app crash when I begin MAJ.

Have you any information about this problem ?

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eric.legigan
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Re: Firmware update does not work

Post by eric.legigan » Tue Jan 21, 2020 9:19 am

Hi

How can I have the v1135 version ota ? Mobvoi app still with v1105 with my ticpods pro 2.

Best regards
Éric

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mattl
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Re: Firmware update does not work

Post by mattl » Wed Jan 22, 2020 5:59 pm

Same here.
Can't update my tickpod 2s. Cleared app cache, but doesn't work. In update menu it says connecting, but it just returns to previous after a while. Hope this gets fixed soon, otherwise I will probably return these

Update:
With my work phone (Nokia 5) the update worked. With my own phone (Nokia 8) app crashes. Both phones are running Android 9 that is pretty much stock Android.

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eric.legigan
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Re: Firmware update does not work

Post by eric.legigan » Thu Jan 23, 2020 7:21 pm

Hi
After playing with tcpdump :D I found the URL and json request made by the Mobvoi app.

And the result is : no OTA update for the moment for TicPods2Pro_overseas. And the v1131 ota for China models...

;)

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gunnarb
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Re: Firmware update does not work

Post by gunnarb » Tue Feb 04, 2020 1:42 pm

Hi all, I had this problem as well with firmware updates failing, I however found a way to fix this.

I changed language ti English US on the phone and it all worked as a charm an my ticpod 2’s are now on latest fw!

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eric.legigan
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Re: Firmware update does not work

Post by eric.legigan » Wed Feb 05, 2020 6:43 am

Hi

I test this, buy it don't gave me an OTA update. Still with v1105. Which version did you update ?

Br
Eric

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gunnarb
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Re: Firmware update does not work

Post by gunnarb » Wed Feb 05, 2020 7:51 pm

I use ticpods 2s, NOT Pro and I upgraded to 1041

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eric.legigan
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Re: Firmware update does not work

Post by eric.legigan » Wed Feb 12, 2020 7:10 am

Hi

Ota v1131 is deploy for ticpods 2 pro overseas.

Update done without problem.

:D

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