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No audio!!!!

Posted: Mon Jan 20, 2020 5:51 pm
by amardeeppuaar
Was working fine then after taking a call they still connect but no audio is coming out through them. Just a hiss like background noise/white noise. Can still take calls though and all the touch control work. Please help and fix this as soon as possible

Re: No audio!!!!

Posted: Thu Jan 23, 2020 1:51 pm
by garrywadams
If you put them to sleep in the charging case and reconnect then to your phone, do you still get the hissing sounds?
Have you tried a factory reset on the headphones yet? (Insert the TicPods in the charging case and long-press the button for 8 seconds until you see the blue LED).

Thanks

-garrywadams
Mobvoi Global Moderator