ticpod anc doesn't work together

Moderators: garrywadams, Aathif Mahir

no avatar
arte.julien
Posts: 10
Joined: Sun Oct 27, 2019 10:52 pm
Cash on hand: Locked

ticpod anc doesn't work together

Post by arte.julien » Wed Jul 22, 2020 11:53 am

Hello.

my ticpod was working nice, un til yesterday.

they are both working, but not at the same time.

if I'm wearing only one, it's working (left or right)

If I'm wearing both only a random one is working :-(

I've tried to un sync and sync several time, but still the issues ...
I've tried with another phone, same behaviour.

how Can I fix this ?

User avatar
Aathif Mahir
Posts: 585
Joined: Mon Apr 22, 2019 12:08 pm
Cash on hand: Locked
Bank: Locked

Re: ticpod anc doesn't work together

Post by Aathif Mahir » Tue Jul 28, 2020 6:52 am

arte.julien wrote:
Wed Jul 22, 2020 11:53 am
Hello.

my ticpod was working nice, un til yesterday.

they are both working, but not at the same time.

if I'm wearing only one, it's working (left or right)

If I'm wearing both only a random one is working :-(

I've tried to un sync and sync several time, but still the issues ...
I've tried with another phone, same behaviour.

how Can I fix this ?
Hi julien,

We are really very sorry for the issue your facing with TicPods ANC, Please do the following steps to reset your TicPods ANC

1. Please clear Ticpods ANC from your phone's bluetooth paired list and then turn off the bluetooth on your phone.
2. Put both earbuds into the charging case and close the case and charge for 30 seconds.
3. Please find a tutorial video in the below link for step 3
https://ticwatch.zendesk.com/attachment ... 807812.MP4
4. Waiting for 5 seconds and turn on the bluetooth on your phone and start the pairing again.

Aathif Mahir
Lead Mobvoi Moderator

no avatar
ksbaguio
Posts: 1
Joined: Sun Jan 05, 2020 4:54 am
Cash on hand: Locked

Re: ticpod anc doesn't work together

Post by ksbaguio » Wed Aug 05, 2020 8:57 am

The link for the tutorial on how to reset the Ticpods ANC is not working. Is there an update to this? I have the same problem of not having both sync.

User avatar
Aathif Mahir
Posts: 585
Joined: Mon Apr 22, 2019 12:08 pm
Cash on hand: Locked
Bank: Locked

Re: ticpod anc doesn't work together

Post by Aathif Mahir » Wed Aug 05, 2020 11:53 am

ksbaguio wrote:
Wed Aug 05, 2020 8:57 am
The link for the tutorial on how to reset the Ticpods ANC is not working. Is there an update to this? I have the same problem of not having both sync.
Hi ksbaguio,

Sorry for broken link, will share a updated link as soon as possible.

Aathif Mahir
Mobvoi Lead Moderator

no avatar
vpich
Posts: 1
Joined: Mon Sep 21, 2020 7:56 am
Cash on hand: Locked

Re: ticpod anc doesn't work together

Post by vpich » Mon Sep 21, 2020 7:57 am

Any update on tutorial? I have same issue

no avatar
mrdykes31
Posts: 13
Joined: Fri Aug 21, 2020 5:44 pm
Cash on hand: Locked

Re: ticpod anc doesn't work together

Post by mrdykes31 » Sat Dec 26, 2020 3:43 pm

I'm having the same problems too happened to yesterday working fine in the morning then later that day only one works at a time

no avatar
GSMITADELAIDE
Posts: 3
Joined: Sat Nov 18, 2017 5:38 am
Cash on hand: Locked

Re: ticpod anc doesn't work together

Post by GSMITADELAIDE » Mon Jan 04, 2021 9:59 pm

My Ticpods are connecting, but not at the same time, left does but right doesn't- so I put them back in the case and try again, right does but left doesn't... aarrrggg!

tried the reset method described above, deleted ANC from phone, tablet and TV ... reconnected but its still only connecting one pod at a time.

Any more ideas?

no avatar
GSMITADELAIDE
Posts: 3
Joined: Sat Nov 18, 2017 5:38 am
Cash on hand: Locked

Re: ticpod anc doesn't work together

Post by GSMITADELAIDE » Tue Jan 05, 2021 11:55 pm

I had same issue for last couple of days (*at one point right earbud paired with TV , left one paired with my phone, SIMULTANEOUSLY!).
I got the advice below from an FB post on Mobvoi :

" I had the same problem the procedure is very simple, just open the cover, plug in the power cable and unplug it 3 times in a row, after removing the two headphones, it will then connect"

Worked for me, trick seemed to be having the cover OPEN when power cable is plugged in 3x (The day before I followed another set of instructions, I did it closed and it didn't work!).

All the best!

no avatar
mdeeq.ali
Posts: 1
Joined: Mon Jun 29, 2020 8:14 am
Cash on hand: Locked

Re: ticpod anc doesn't work together

Post by mdeeq.ali » Sat Jan 16, 2021 3:34 pm

Gosh I thought I was the only one! I'm having exact same issue. I guess this is quality issue. I followed instructions but sadly doesn't work. anyone manged to them to sync? This is not acceptable.

no avatar
Scott2
Posts: 3
Joined: Thu Oct 08, 2020 3:46 am
Cash on hand: Locked

Re: ticpod anc doesn't work together

Post by Scott2 » Tue Feb 02, 2021 4:00 am

I'm having exaclty the same problem.. A solution to connect and software update would be much appreciated - the earbuds are very buggy when connected to Windows 10 system.

Post Reply