Earbuds Gesture - no connection via Mobvoi App

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bollnfabi1
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Earbuds Gesture - no connection via Mobvoi App

Post by bollnfabi1 » Wed Nov 04, 2020 12:40 pm

Hi all,
i´m happy that my Earbuds Gesture arrived today.
The connection via bluetooth works fluently but i couldn´d manage it to integrate the earbuds within the Mobvoi app.

Following the instruction giving in the app works but i can´t click on "next step".
A little frustrated beacause alle of the extra function will not work at the moment.

Hope someone could help. :-)

BR
F

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Aathif Mahir
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Re: Earbuds Gesture - no connection via Mobvoi App

Post by Aathif Mahir » Wed Nov 04, 2020 2:57 pm

bollnfabi1 wrote:
Wed Nov 04, 2020 12:40 pm
Hi all,
i´m happy that my Earbuds Gesture arrived today.
The connection via bluetooth works fluently but i couldn´d manage it to integrate the earbuds within the Mobvoi app.

Following the instruction giving in the app works but i can´t click on "next step".
A little frustrated beacause alle of the extra function will not work at the moment.

Hope someone could help. :-)

BR
F
Hi bollnfabi1,

Would you mind sharing a screen recorder of this issue by uploading the video to some cloud storage and sharing the link here.

Aathif Mahir
Mobvoi Lead Moderator

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bollnfabi1
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Re: Earbuds Gesture - no connection via Mobvoi App

Post by bollnfabi1 » Wed Nov 04, 2020 10:18 pm

Thanks for the fast response.

The following link will show the screenrecording of my issue.
https://drive.google.com/file/d/1_w0F6w ... sp=sharing

Thanks for your help.

BR
Fabian

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Aathif Mahir
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Re: Earbuds Gesture - no connection via Mobvoi App

Post by Aathif Mahir » Thu Nov 05, 2020 7:41 am

bollnfabi1 wrote:
Wed Nov 04, 2020 10:18 pm
Thanks for the fast response.

The following link will show the screenrecording of my issue.
https://drive.google.com/file/d/1_w0F6w ... sp=sharing

Thanks for your help.

BR
Fabian
Hi bollnfabi1,

Thanks for sharing the video, will go through that and have solution for this as soon as possible.

Aathif Mahir
Mobvoi Lead Moderator

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bollnfabi1
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Re: Earbuds Gesture - no connection via Mobvoi App

Post by bollnfabi1 » Sat Nov 07, 2020 10:30 am

Hi Aathif,

I managed it and now it's working fine.

The reason why I can't connect the earbuds via the app was the missed permission for the location settings.

I activated the location permission on my smartphone within the settings for the Mobvoi app.

Maybe it could be helpful to show a message via the pairing process that the permission for the location has to be activated.
I think the activation process for the TicPods Pro2 shows this message.

BR
Fabian

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Re: Earbuds Gesture - no connection via Mobvoi App

Post by bollnfabi1 » Mon Nov 09, 2020 7:24 am

Hi Aathif,
the probleme is still there. The app lost the connection to the earbuds and I am not able to connect it again.

BR
Fabian

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Re: Earbuds Gesture - no connection via Mobvoi App

Post by bollnfabi1 » Mon Nov 23, 2020 3:08 pm

Any news to my issue? It's still not working.
:(

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Re: Earbuds Gesture - no connection via Mobvoi App

Post by bollnfabi1 » Wed Nov 25, 2020 9:40 am

Hi Mobovi-Team,
any news about my issue? In case that i didn´t hear anything since the 9th of November i´ll write to support@mobvoi.com to explain my situation. Maybe they will help out a little more.
Up to now the Earbuds are worthless for me, because the claimed feature "headgestures" and other fatures are still not working.

BR
Fabian

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bollnfabi
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Re: Earbuds Gesture - no connection via Mobvoi App

Post by bollnfabi » Fri Jan 15, 2021 9:11 pm

Hi Mobovi-Team,
any news about my issue? In case that i didn´t hear anything since the 25th of November i´ll wrote to support@mobvoi.com to explain my situation. Couldn`t get any help from them.
Up to now the Earbuds are worthless for me, because the claimed feature "headgestures" and other fatures are still not working.

What can i do?

BR
Fabian

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Re: Earbuds Gesture - no connection via Mobvoi App

Post by bollnfabi1 » Fri Jan 22, 2021 8:04 pm

Don´t know what to do.
No answer on many of the different posts in here.
All of the headphone products are not really usable at the moment.
Do you know what user experience or customer relationsship is?

I´ll never buy Mobvoi products again.

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