No notifications

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Alextic
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No notifications

Post by Alextic » Sat Nov 19, 2016 1:54 pm

I had no problems with connection and notification in the first day of using, but in a day after smth changed - now I can't get any notificatiins from whatsapp/viber/gmail etc. The connection is good, the notification option is enables both on my phone and watches. I have no problem with ticwair app and phone calls through the ticwatch. Last updated version Tic_4.4.0_intl. What should I do? :?:

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Alextic
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Re: No notifications

Post by Alextic » Sun Nov 20, 2016 6:31 pm

Ticwatch team, please reply!!

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ak1
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Re: No notifications

Post by ak1 » Sun Nov 20, 2016 6:45 pm

I would suggest a shutdown and restart of your phone AND a shutdown and restart of your Ticwatch (this often resolves many issues).

If the notifications still don't work after restarting both devices, try uninstalling the Ticwatch app on your phone. After installation, reboot the phone, then reinstall the Ticwatch app and reboot it again.

If that fails to fix notifications I would try a factory reset of your Ticwatch.

Let us know how it goes

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Alextic
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Re: No notifications

Post by Alextic » Sun Nov 20, 2016 6:51 pm

I've already rebooted my phone and watches many times, also reinstalled the app and made factory reset, but still have an issue.. is it possible to downgrade the version Tic_4.4.0_intl ?? May be it can help..

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Phil
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Re: No notifications

Post by Phil » Sun Nov 20, 2016 10:08 pm

+1
Exactly the same problem here. Also tried all those options - restarts, reinstalls, factory reset. No change.
I can add that I had the problem before Ticwear Tic_4.4.0_intl rolled out yesterday.

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ak1
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Re: No notifications

Post by ak1 » Sun Nov 20, 2016 10:11 pm

What phone are each of you using?

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Phil
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Re: No notifications

Post by Phil » Sun Nov 20, 2016 10:15 pm

Oppo R9 (X9009) ColorOS V3.0.0i Android 5.1

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ak1
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Re: No notifications

Post by ak1 » Sun Nov 20, 2016 10:16 pm

Also, I assume you haven't accidentally put your watch into airplane mode (I did that once!)

On a watchface, swipe down from the top.
That would take you to a screen with the date and three round icons (a plane, a crescent moon and a bell)
All three should be grey.
If any of them are blue, tap on them to switch them.
(If you don't see that screen after swiping down, swipe left or right until you do)

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Sleepy
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Re: No notifications

Post by Sleepy » Sun Nov 20, 2016 10:23 pm

Flight mode was active after I made the update. I did not change it accidently, pretty sure. This might be a little bug, but easy to handle :roll:

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Phil
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Re: No notifications

Post by Phil » Sun Nov 20, 2016 10:27 pm

All grey. I even toggled them, to see if it helped. It didn't.

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