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touchscreen not working

Posted: Wed Nov 23, 2016 7:33 am
by misterpeco
So I just finished charging my watch and when I tried to use it the touch screen does not work at all. Only the tickle strip works and I can't even reboot since it asks are you sure X or check mark. And I haven't damaged it all all, no water, no falls etc.

Re: touchscreen not working

Posted: Thu Nov 24, 2016 2:07 am
by kvinm
same here. touch was inconsistent after doing the OTA update 2 days back. Now left side is totally not responsive.

Re: touchscreen not working

Posted: Fri Nov 25, 2016 8:53 am
by kvinm
Update: OK after hard reboot. But consistently happen after every full charge.

Re: touchscreen not working

Posted: Fri Nov 25, 2016 10:35 am
by Candid
+1 after full charge I have the same problem with 4.4.0 and 4.4.1 int.

Re: touchscreen not working

Posted: Fri Dec 02, 2016 1:31 pm
by pbmanis
Likewise, after charge this morning, touchscreen was totally non-responsive. Tickwear version Tic_4.4.0_intl
Had to do a hard reboot (tricky to get going - hold button and use tickle to select the reboot menu item at the same time), then it seems to be working. Therefore, not hardware problem but software issue.

Re: touchscreen not working

Posted: Thu Dec 08, 2016 2:42 pm
by LePaladin
I could reproduce this bug like this:
Programming of power saving starting during charging. The power saving mode does not start and the touch screen does not work.
Solution:
Remove sheduling power saving during charging.

Re: touchscreen not working

Posted: Fri Dec 09, 2016 11:06 am
by dbpackers
+1

In last few days I noticed that my watch was doing stuff by itself even when not touched (calling via the phone, starting music on the phone, doing voice searches). Then this morning, after taking it off charge the face is totally unresponsive. Crown button anf Tickle strip work. I can't figure how to reboot as using the crown and tickle gets me to a screen where I have to press a tick but as the screen is dead I can't press...... :(

Very dissappointed as I'm quite happy with the watch up until now.

Re: touchscreen not working

Posted: Fri Dec 09, 2016 11:12 am
by dbpackers
OK. Just figured the hard reboot. I needed to keep pressing the crown while using the tickle to select the reboot.

As others have observed, this temporarily resolves the issue. I hope there is a patch in the works to resolve this bug permanently.

Re: touchscreen not working

Posted: Fri Dec 16, 2016 6:09 pm
by Stab
Hello! Unfortunately I am having the same issue.. (on the good side is that its not a hardware issue, but its very disappointing..)
A hard reset isnt when you hold down the crown?

Re: touchscreen not working

Posted: Sat Dec 17, 2016 7:52 am
by ak1
If mine locks up after charging, I've always found that holding in the crown button for around 7 seconds forces a full reboot.

I have never needed to select reboot by using the screen/tickle after holding the crown button as the crown button push does it on its own :D